Extra Space Storage — Attraction in Santa Monica

I have been a resident in Santa Monica for many years, and have kept a number of items locked away in my storage unit. I’ve been a customer here for quite a few years without incident.

This particular branch of EXTRA SPACE STORAGE serves as a wonderful representation of what a local storage facility should be. It’s very safe, clean, organized, and user-friendly for its customers. Accessing the unit is hassle-free if it’s your unit. Otherwise, they have strict security protocols that assure the safety of the unit and its contents. This alone deserves 10/10 with peace of mind.

Most importantly- the true gems behind this particular branch are its staff. I recently had the pleasure of meeting, albeit over the phone- Edwin, who manages this faculty, and Cat. I cannot sing them both enough praise for their professionalism, understanding, and kindness. The level of their customer service, AND concern for their customers is something rarely seen these days. Particularly for a business that is so busy! They are amazing!

Highly recommend this facility for all your storage needs. It’s a wonderful...

Does anyone know what's going on in this office?

Renters beware, this facility has been extremely unreliable in my experience. I simply called to reserve a storage unit, a week before Thanksgiving, and the woman in the office didn't have a single answer for anything... I didn't even seem like she works there? She took all my information, twice, since she "had to check with Nick" and never called me back.

Fast forward to this week, 12/3. I called every morning without an answer until Thursday, 12/7 and I believe she only answered because I called 3 times in a row. Not only did the same woman answer the phone and have no clue who I was or why I was calling, she then again knew nothing in regards to rental info, and after putting me on hold 5 times (since she's apparently answering the phone now) she so kindly recommended I call back on Monday when Nick is there.

A) what are you paying this woman for? B) how is it that complicated to provide storage rental info? C) update your website.

I will be taking my business elsewhere...

Their customer service is out of this world. There's been times when I spot something in my unit. I can call the front office and right away. They handle the problem. They did an upgrade on the locks and doors on the premises. I didn't receive the notice of the change. Went to my unit realized I couldn't get in.... They immediately explained to me about the upgrades to all units and apologized for the notice not getting to me sooner. But I received my key then and there. They work hard making sure the grounds there are clean. The staff is very approachable and willing to help. If they don't know.... Trust they'll find someone in the chain of command that will. I'll definitely rent from again. Also, recommend people. They're affordable, clean, well maintained. You can go at anytime of the day and a staff member on the premises. Thank you and keep up the...