Cox Store — Attraction in Santee

Brotherly advice! Caution!!! Here is my story. I purchased my plan online. I was looking for a plan that I can afford it since I am student and do part time job (Uber and Lyft). So I called and a lady picked up my call, I don’t remember her name since I just came to the United State and I am not good at remembering name. I explained that I am student I can’t afford higher bill. She suggested me Ultimated 500 for $39.99 monthly. I asked her several times that is my monthly bill just $39.99? She said yes! Yes! I was so happy. When I got my first bill it was $183. Then I got shocked and I called cox, talked to them I explained my story when I was purchasing the plan. And they transferred me to their supervisor. I talked to supervisor about why my bill is high $183. I said when I purchased it for $39.99. He told me that Cox does not have such kind of plan. They simply lied. Lies and lies. So I asked him please downgrade it to a lower plan I can’t afford it. I wanted the Essential 100 for $49.99. He told me that he can not do that online and advised me to visit the Cox store. Then I walked to Cox store. I talked to them. They said if you change to Essential 100 you should pay $223 since you are violating the contract. I said I am not violating I am just changing my plan. They said essential 100 is different. I said how about if I cancel it and return the device. They told you have to pay $223. Hell!!!!!!!!! Then I changed it preferred 250 which is $20 cheaper. The point is while you are purchasing a plan they lie you and try to trap you. Once they trapped you, you have to pay a lot of money to unleash their trap. They continuously lie. Be careful while you purchase any plan. Try to get proof for...

I first went into the store to acquire for Internet the whole experience has been downhill from then I was told to be home so they could check the lines to make sure they're still operational so I had to call off work to find out I didn't have to be home at all. when my appointment arrives I call to see when the technician was going to show up to find out that it was set for a different date so I called off work for nothing and on top of it I didn't get my internet. Then was told by a customer service manager that my internet was going to be either turned on today if not today it was going to be turned on tomorrow it never turned on on the following day and I still have no internet and all they have to do is remove the f* filter yeah I'm a little pissed. And when I called back they f* hung up on me what kind of customer service is this where they literally dick around the f* Customer. If I could rate this store less than 1 star I would. I called in to talk to a representative about my internet and he still says it still hasn't been done and I told him that I wanted to cancel so he said that he could not so he would have to transfer me to their loyalty department where I sat on hold for a good 10 minutes to find out that I just have to explain my whole situation again to another f* retard for them to offer me $20 off my first bill I told him I didn't want anything I wanted to f** cancel then they put me on hold and then...

I'm not sure who handles Cox business but I've been trying to transfer my business line to a different location for about 2 weeks. Speaking with Bryan and leaving several messages for his supervisor Joe. I have yet to receive that service. I am confused and frustrated and do not understand why it has been this difficult . I am constantly getting conflicting stories from Brian. I can write a book on how many conversations we've had trying to get our business service switched over to a new location yet nothing has been done. I am unable to work properly out of my new location. I have asked for a different representative but customer service informs me that Bryan is the only one who handles my account. I AM TRYING TO RUN A BUSINESS!!! But have been unable to work online, make phone calls with my business line or receive phone calls. Absolutely frustrating!!

IN RESPONSE TO YOUR MESSAGE: I understand I can check out several other ways of transferring our services. And had I been introduced to those earlier TRUST ME i would have taken that avenue, however, I have yet to know what those are. What's the point of talking to a representative if he cant even help. How many people actually work at your location? How come there is only one person we can talk to? I am at...