Chloes Bridal & Formalwear — Attraction in Sault Ste. Marie

I wanted to give this place a good review and initially I thought I would. The owner seemed personable and let me try on dresses more than once, she helped me narrow down my options and ordered me in the dress I chose. My problem lies in the seeming lack of transparency in the pricing. She texted me saying “it is 35$ for shipping but if you end up going with that dress it comes off the price of the dress”, twice actually, but when my receipt was written up she wrote it down and never took it off. I asked to clarify and all she answered was that the 35$ went to the shipping. I questioned the math on the receipt for tax and she stated there was an additional charge to use my credit card, never stating what that was, I can see it was another $20. She tried to run my card multiple times and said it didn’t work, I had left the dress there as I couldn’t take it that day any way. After that it almost felt like harassment for payment (even though the dress never left the shop). I told her I used that card everywhere and it is fine but she argued it was mine and her system was fine. Long story short it was her system. $55 may not seem like something to make a fuss over but when the exchange tacks on 40% it makes a difference as well as being told one thing than another upon payment. When I finally did pick up my dress it was not in a proper garment bag even though she had said she was ordering some and it was a week later when I came back. In the end it was a disappointing experience as I actually love my dress and would have liked to recommend people in my town go there since our store is closed but this really left me feeling uneasy. In future I hope you at the very least watch how you word things so people are clear on what things will cost them and ensure their expensive purchases are at least protected when they...

Now that my wedding is over, I can give an honest review. Myself, my husband and my bridal party had a pretty poor experience at this place. The only reason we chose to stick it out by getting the tuxes from the bridal shop was that it was the only close one to everyone. My bridesmaids would go in with our groomsmen because they were also their significant other and the owner would trash talk the other people that were in the wedding party. One of my bridesmaids was told that she was not allowed to come with her fiancé for the fitting, because why? Then my other bridesmaid went in with her husband for her husband's and sons fitting and the owner was saying some pretty bad things about my other bridesmaids to her, along with saying some pretty distasteful things about myself. She would tell everyone what time to come, they would show up at the time she scheduled, and she was nowhere in sight. I had two appointments there and we waited over a half hour after our scheduled appointment for her to show. I was also a victim of the body shaming as well as my mother when she went in for a fitting, I was 9 months pregnant and I saw the dress of my dreams, she stated that I wouldn't fit in that dress, I said clearly not right now because I am about to have this baby, but by the time my wedding rolled around I would have been able to fit into it. We were willing to drop the $2,000 on that dress, and I was down to two sizes under the size of the dress I was going to purchase from her, she lost that sale because of how my bridesmaids, my mother, and I were treated in her establishment. She sold a dress to my mother and turned around and told my bridesmaids about how ugly the dress was on my mom. Like what? We will never go back there, and I will tell everyone to go to Marquette for...

Gave this shop a call to ask if they had any wedding dress appointments available for the next day and after giving them my wedding date (in 2027) I was told that it’s too early for me to start looking at wedding dresses and that I should be looking on Pinterest instead.

I was also told that there’s some brides coming into the shop tomorrow that are getting married in 2 months, which need to be prioritized so I should follow a timeline more similar to theirs. I’m not getting married locally, I travel to large cities often, and my mom is only in town for the weekend, so I said that I will go elsewhere for my dress. I was then hung up on, and then they called back to ask me why I would say “such a snotty thing”, and they informed me that there’s usually a pre-appointment questionnaire and more notice given for appointments. So, essentially, I inquired about booking my first ever wedding dress appointment incorrectly and too early but also too last minute. To reiterate the (solicited) feedback I gave the lady on the phone: it is okay to be unavailable or to not be able to accommodate appointments 1 day prior. That is really all you had to say to me. However, it is off putting to be told that it’s much too early to do something that I am excited about, and it’s strange to recommend that I go look on Pinterest instead of coming in to your shop. That is the reason I will be looking for my dress elsewhere (which was always my plan but I found out about your store 5 minutes prior to my call so I thought it could have been a great opportunity to try and support a local business), but, I probably didn’t need to tell you that and you just wouldn’t have heard...