LEGOLAND Discovery Center Chicago

My family and I visited and had the worst experience! To start out with, we drove almost 2 hours just to come to Legoland. When we arrived we were told one of the 2 rides was down with no estimated repair time. We were refused a discount and told we could just choose to not buy tickets. Of course we couldn’t really just leave after having driven that far. Of course to not offer a discount when one of only two rides is broken down is completely bogus! Then when we got inside the entire facility was filthy, it looked like it had never been cleaned before! The Lego exhibits were grimy and dusty and the floors looked as though they had never been cleaned ever before. The bathrooms were the worst! There was no toilet paper in most of the stalls although there was plenty on the ground, the toilet seats were covered in urine, and several toilets were overflowing with toilet paper and waste. Even the Lego store itself had copious amounts of legos scattered all over the floor. The building was absolutely freezing to the point you could literally almost see your breath. My husband who is never cold even commented that it was too cold for kids to play in safely and not appropriate. The 4D movie wasn’t very impressive and not all of the features were even working. At the build your own car station most of the axel pieces were bent to the point you couldn’t even use them to make a car go. Crucial Lego pieces to assemble the wheels weren’t even present at all. Kids were climbing up the ramp to test cars on in the presence of employees so you couldn’t even try to test your cars out and none of the employees could be bothered to say anything to anyone. The snack shop closed more than an hour and a half prior to the facility closing with no warning. My toddler was hungry and thirsty and we were told we couldn’t even carry anything in or come and go to have a snack. In the pirate play area there were older kids throwing the large legos as hard as they could all over the place in front of the employees. Yes their parents should have stopped them but so should have the employees. Someone could very easily have been hurt, especially so close to the toddler play area. My son and I both almost got hurt and I am 7 month pregnant. We were put in harms way multiple times and also denied the ability to eat and drink which I need to do for medical reasons. My entire family is very into legos and I would’ve expected much better of an experience from a facility associated with lego. To add on, the Legoland customer service portion of the website has been down for a month plus now so you can’t even contact anyone to complain about or report issues to, what a joke!