RUDE, DIRTY, Annual Pass SCAM with no adult included.

We visited Peppa Pig on a Saturday based on the information provided on Google Maps, which stated they were open until 7 PM. Arriving at 5:35 PM, we purchased tickets without any notice that they would be closing at 6 PM. Around 5:50 PM, a staff member approached us in a very rude manner, telling us, almost verbatim, “We are closing gates, and you have to take your way to the exit.” When I asked why we were not informed earlier, they responded that there was a sign at the entrance stating the 6 PM closure. However, this sign is very small and easy to miss, especially when Google Maps displays a different time.

After leaving, I approached the staff at the entrance to inquire why they hadn’t warned us about the early closure when we purchased our tickets. Their response was shockingly rude: “We have a sign that says we close at 6, and you decided to buy tickets anyway. Google Maps is not our problem.” This dismissive attitude came from all three staff members—two girls and one guy.

This encounter left such a bad impression that I decided to cancel our annual pass. However, I was told, again rudely, that cancellations were “not available.” All I had asked for was a polite explanation and a heads-up if they were closing in 15 minutes. Basic courtesy seems to be missing entirely in this establishment.

On top of that, the facility itself was disappointing. The carpets and soft play areas were very dirty, making it unhygienic and unsuitable for crawling babies.

For comparison, the place opposite Peppa Pig is more expensive, but at least they provide good customer service. The staff there are friendly and warn you if they are about to close soon, which makes the experience far more pleasant. I would suggest either playing in a free playground or spending the extra money to go there—it’s worth it for the better experience.

And what a ridiculous deal to buy an annual pass that states a toddler must be accompanied by an adult at all times, but it turns out the adult’s admission is not included. At the very least, they should warn you about this. When I questioned it, the rude cashiers simply said, “It’s not like that,” with no further explanation.

Every other place we’ve visited offers far better policies. For example, at Kids Empire, two adults can accompany one toddler without extra fees. At Yu Kids, you’re only charged for the child. This setup at Peppa Pig feels like a complete scam.