Sky Zone Schererville — Attraction in Schererville

Skyzone Experience Gone Wrong

Previously, Skyzone used to be a favorite Friday night spot for me, my daughter, and her friends. We would all gather there for glow night, enjoying the presence of a lively DJ and a great crowd. However, things have changed since then, and not for the better. The DJ is no longer there, and the crowd that once made the experience enjoyable has dwindled, which I now understand why. Due to these changes, I hadn't visited Skyzone in almost a year, but last month we decided to give it another try. Unfortunately, the experience turned out to be disappointing.

To be prepared, I had already purchased our tickets online, recalling how quickly the place would fill up. Arriving 20 minutes early, we encountered an issue at the front desk. The staff member couldn't locate our tickets or waiver, which was frustrating. I gave him the benefit of the doubt, assuming he might be new, and asked him to seek assistance. Eventually, someone came to help, and we were able to proceed. The staff member informed us that we could grab socks and that the shirt was optional. Since I was wearing a hoodie and we already had pink and green t-shirts at home, I declined the shirt. However, my daughter decided to get one, so she grabbed it along with our socks, and we headed toward the jump area.

After 40 minutes of jumping, a worker approached me and inquired about my shirt. I explained that I didn't have one, and he requested that I go get one since everyone was supposed to wear it. Reluctantly, I retrieved a shirt and tied it around my waist. Just five minutes later, another worker approached me, asking if I could at least wear the shirt around my neck because the boss was present. Feeling increasingly annoyed, I complied and placed the shirt around my neck. Then, another staff member, seemingly communicating through an earpiece, approached me with an attitude because I wasn't wearing the shirt properly. I explained to him that I was given the option of wearing the shirt when I first arrived, and had they informed me of the requirement from the beginning, I would have gotten a larger shirt that could fit over my hoodie. At this point, my irritation had grown, and I no longer felt like jumping. I ordered pizza, which unfortunately tasted terrible, and retreated to the hallway, waiting for the jump session to conclude. Next time we can just drive to the one in Orland or we can just jump in...

Not entirely shocked….. The kids wanted to go to sky zone for spring break. I knew that it was going to be busy, it doesn’t seem like they monitor how many people they allow in the facility… or their acceptable max allowed is way higher than the actual capacity they actually have open to jump on for the day. I’ve been there before and know that it’s an all ages jump with potential for craziness, so I’m not shocked at the people there. The basketball hoop trampolines were closed because the netting was down, don’t know if it’s a recent thing or it’s something they’ve put off or not. The front desk staff was attentive, quick and helpful. Upon first arriving at noon, there were 3 employees standing in the area in the photograph, standing and talking. They’re supposed to be monitoring their particular areas… which was the regular trampoline area and the parkour area. But none of the three were paying any attention to anything but each other. As it became more and more crowded, one of the gentlemen that was chatting actually began to monitor his area and help the kids that needed it. The two pictured below sat and talked the entire time without looking at their respective areas. My daughter ended up crying, it was chaos. Some of the parents sit on their phones or computers and let their children run free and crazy. When reading their “release” you might sign in order to “not sue them” they even release that their employees may be negligent. It acknowledges that their employees can’t watch all things and people at once, which I totally understand, but they definitely weren’t watching anything but each other. Best of luck to them i and I hope they take their future endeavors in life...

First off, I will say you have a great place and employees. We took a group of our kids and their friends for fun. They all had a great time for most of the time. The biggest downfall, and I can't really believe it happens, is Sky Zone allows ADULTS TO PLAY DODGE BALL AGAINST 8-10 YEAR OLDS!!!! Running between different groups of friends we did not see it happen but saw the aftermath. Our kids and their friends were holding their eyes and limping because adults (18+ yrs old) are throwing rubber balls as hard as they can at CHILDREN!! There are three different areas where dodge ball is played. Why can't you make full grown adults play against each other in one court?

I would ask why a employee that is a referee for the games can't simply tell the ADULTS not to play against CHILDREN. Everyone wanted to leave after their dodge ball experience and ruined a day that we dropped $130+ for. I don't think we will ever be back if that is how Sky Zone does business. I think they need to think about who their target market really is. And I would also wonder why this has not already been discussed by management because of the potential liability.

Other than that glaring problem everything else is great. The kids had a blast up to that point. We (parents) thought it was great how many employees you had at each area and walking around. But please use some common sense with empowering your employees to make decisions for the safety...