Emma and Sarah (a.k.a. peanut butter and jelly) were awesome!! I came in after i got my hair cut nearby. They were both sooooo helpful and nice! Not to mention personable; which is a huge plus! Especially for those of us who are having hair difficulties, it's so refreshing to have a professional help who is real and honest about what you need, where you can go and how to get what you need; all while remaining frugal is rare. It was honestly a fun time conversing with them in the store. I had lots of questions and they never once acted annoyed or too busy to spend the time with me, help me, show me different products, and even asked questions. This is not something you find in customer service anymore. Not to mention it was close to closing time and other stores in the area were quick to get me in and out and barely even acknowledged i was in the store. Emma greeted me as soon as i walked in and quickly found out what i needed and took me to several products. Meanwhile, Sarah over heard me talking about my daughter and came over to show me some low price, good quality products that would help both, my daughter and I. I felt like a real person and not just a "customer". I definitely bought more than i would normally, but only because i was confident in what they were telling me and i can't wait to use my new brush and products! Thanks again ladies! You both made my night! I'll be back and I'll be asking for one of you when i do! Side note: before i left they made sure i knew about the other services offered, their makeup line and makeup classes (SUPER affordable for even single moms like myself), as well as the other offers to come this month...well, they weren't able to tell me about the big surprise of offers that await, but they were REALLY good at making me Interested enough that I just HAVE to come...
Read moreThis is usually my go-to for Diamond Elite hair, recently (last 2 weeks) purchased from the register a total of (3) hair bundles “Diamond Elite” - the hair was installed by my stylist and told me this is not the same hair that you use. At first, I’m thinking maybe she is confused but in actuality she was not. The hair is still installed, this hair is NOT Diamond Elite; I will be removing this out within the next week. Whatever hair this is, it’s terrible it won’t hold curls, is not silky like my normal purchases of Diamond Elite. It’s upsetting when I nicely called & complained about the matter but no one ever reached back out to me regarding my concern. I will now have to purchase from online vendors like “Kendra Boutique” because I refuse to spend what I spend to be basically tricked of my purchase....
Read moreI walked in and thought I was in the wrong store honestly. All I saw was makeup and lighted mirrors. I literally stepped back out to look at the sign on the door to make sure I was at Kali. I've visited other Kali Beauty Supply locations but this is like Kali the bougie edition. If you've ever shopped at other Kali locations then this location isn't for you 9 times out of 10. It literally caters to the neighborhood that it's in. It looks nice but they didn't have anything that I needed and don't sell kid's products, wigs and barely any hair. I asked the worker if they had what I was looking for and she really had no clue what I was talking about but she tried to find it, I'll give her that. If you're looking for makeup then I guess this is the place to go. It reminds me more of an Ulta Beauty...
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