Pink Petals Nail Spa — Attraction in Scottsdale

We’ve been to pink petal a few times now. It’s been worth the trip because they have this fun sand they use for pedis that other salons don’t have. Twice now, they have not had technicians available for our scheduled appointment. The first time, they had the receptionist fill in despite not knowing how to do pedis. This time, despite having made an appointment 2 weeks in advance for 3 of to get a pedicure, only 1 technician was available at the appointment time, the next started 15 minutes after and the 3rd, 30 minutes late. We requested the $80 signature pedicure and while my friends got the works with massage, hot rocks and an hour long pedicure, my person squeezed me in and rushed through the entire thing. Maybe 5 minutes of massage total, no hot rocks, no warm towels, my heals are still rough. The whole process was 30 minutes and then she charged me $80 despite not including all of the elements of the signature pedicure. I did complain at checkout and they took $15 off the price which was something. However, the more I thought about it, I realized that the problems stemmed from not planning appropriate staff for appointments and since it has now happened twice, I felt it needed a review. Despite the fun, squishy sand, we won’t be back...

I booked a pedicure using my ClassPass credit before a wedding and left feeling disappointed. When I arrived, they had me sign a waiver, and I asked if French tips on my toes were extra. Since they charged $10 more, I decided to just go with white polish, which ended up being a good call.

The experience was far from relaxing. The technician was constantly interrupted by a personal call, which made the pedicure feel rushed. After finishing my toes, one of them smudged when it touched the polish on the toe next to it. When I pointed it out, she quickly added more polish and top coat but didn’t fix the bumpiness. She then left, rolling her cart to the back, which left me feeling frustrated.

Another tech noticed my dissatisfaction and asked someone else to fix it. My original tech returned, removed the polish, and repainted the toe. It wasn’t perfect, but it was better than before.

I still tipped, but I wouldn’t return for another service. The overall experience didn’t meet my...

I’m embarrassed to admit that I tried this salon twice, with the same outcome. I was CUT by two different technicians when I went. The first time was the left big toe. It only bled one hour or so. The second time was outrageous! The big toe was cut on top of the toe and a second cut was made on the middle toe. The technician told the owner that my skin was attached to the nail. Please look at the pictures….the skin is several mm’s from the nails. It was just pure carelessness!! It bled all night , I had to throw out the sheets. I was offered a free pedi next time. I should have received my services at no charge. My husband said if I ever return to this salon, he would admit me to a mental hospital. The first polished nail shows the first cut, at the appointment several weeks ago. The pictures without polish clearly shows the two areas cut at the second appointment. The cuts are clearly on the top...