Potato Barn Unique Home Furnishings — Attraction in Scottsdale

My aunt and uncle went in store to purchase a piece of art. There was no one in sight to help after 45 mins. Upon further investigation this seems like a common issue at this store. 4 months ago, a Susie Gold complained of the same issue and Potato Barn responded saying “we are looking into this situation immediately.” That obviously didn’t happen and this isn’t a priority to the company somehow. Blows my mind to be honest. Also, after speaking to other people in person about their experience, everyone says the same thing: the staff doesn’t seem eager to help and they actually make it seem like you are bothersome to them and quite stuck up. Very odd.

This actually wasn’t even the main issue though. They went in to buy a piece of art. Once they finally tracked down someone to assist them, they lady pointed out a dent and said if they take the floor model they would apply an additional discount. My uncle was content with the shape it was in and proceeded to buy it. Once they were out in the parking lot, already loaded up, a woman come out yelling. They made a mistake they said. That discount they offered for the dent was already reflected in the price they claimed. I would have quoted their all sales final sign they post everywhere and gone on my way. My aunt decided to go back inside and request to speak to a manager. The manager stood her ground on needing to collect the additional money. My aunt let her know the full details and that she was not happy at all with the way this all just played out. The manager didn’t care. My aunt and Uncle have told me about their experience and being a valley resident, I will never step foot in this store. Their all sales final policy only applies in their favor. Potato barn did not respond to my uncle’s review from 6 days ago and they don’t respond to negative reviews in general unless it is just a star rating with no words or unless you’re Susie Gold, then they’ll just flat out lie to you. After quickly looking over their reviews it’s very obvious they only respond to happy customers. Thank you google for never hiding reviews like yelp, although I’ll copy and paste this there too just for...

The employees and owner here are so rude. I can't believe the lack of customer services and professionalism. Definitely not how one would expect to be treated when buying a $6,000 custom sectional. Also, for a $6,000 sectional, you wouldn't expect such lack of quality please see pictures below. Upon delivery the sectional frame was crooked and did not fit together properly. Immediately noticed the cushions are defective even though I paid extra for upgraded "gel" cushions. Not to mention, I also was charged a delivery fee twice for them to come and not even remedy the situation. I have been dealing with this for 3 months and they lack communication and have provided no explanation and have treated me so poorly. Today, I went to pick up what I thought would be new cushions and was completely ignored by the owner who was slow to return calls and totally lacked communication skills and was also greeted with attitude by the two employees who did talk to me. They just sent me home with cushion inserts for me to fix the couch myself and no resolution for the frame separation. I have never had this problem in past with other sectionals. Not how I expected to be treated when purchasing from this company and needless to say I will definitely not be back in the future.

Update: After posting my initial review on Yelp two weeks ago, Jess, the original worker I ordered the sectional with, called me and apologized. She said that the quality of the couch is unacceptable. She also apologized for Mike the owner being so rude and said it was due to jet lag from a trip he just returned from and that he was so exhausted. As if that makes his unprofessional behavior and lack of care for a customer acceptable. She said that she would call me back in a couple days with a solution to fixing the separation in the sectional frame. I never heard back from her and now the owner is replying to my review saying that they will use this as a learning experience?! Not acceptable. I still need to fix the frame of the sectional that I paid $6,000 for. I expect...

My first visit to the store was in mid Jan 2020. I spent 45 min in the store, and during that entire time, not a single employee came up to me to ask if they could help me. Very odd for a furniture store. They don't even act like they notice you. During that visit, I saw a pc of art that I was interested in, and about 2 weeks later, I brought my wife into the store to see it. Once again, we both walked the entire store and not a single "how do ya do?" from an employee. We had to find someone to ask about the art. It was a piece of golf art. The lady who helped us said if we would take the piece on the wall, she'd give us an extra 25% off because it had a dent in it. We agreed. One of the really odd things about this store is that they have several signs at the register that state "ALL SALES ARE FINAL" "NO EXCHANGES AND NO RETURNS" on all products. They tell you to review the items before you leave and if you find something later, it's too bad. So my wife checked out, and while checking out, reminded the cashier that they offered an extra 25% off due to the dent. Credit card was processed, and out the door we went. We're closing the tail gate on our truck and a lady comes running out to the lot telling us they charged us the wrong amount. What??? we asked. They demanded my wife come back in and allow them to charge more. They explained that the price tag hanging on the wall already had the 25% off and the original price tag was behind it. Of course, you could not see the original tag and they didn't explain that. So my wife says "What about your signs? All sales are final". I guess that only applies when it's the customer's issue, but when you guys screw up, you also put that back on your clients. This whole issue was over approx $25.00. Not only are they not very helpful in the store, they also don't see the big picture of what happens when you provide bad service. My wife has so many friends I can't...