TRENDY NAILS SPA — Attraction in Scottsdale

Today was my first time at this salon. I drove about 25 minutes from where I live based on all the positive reviews. This is my honest review. I made an appointment a day in advance and that was easy. It started off with me getting a pedicure. I had Lily. She did the pedicure out of order from what I’m normally used to and she said that’s normally how she does it, which is fine. Everybody has their own way of doing things but I thought it was a little weird to have my toenails painted BEFORE having them even scrubbed down & the sugar scrub. I’ve had techs paint the gel before the massage but not before they do the foot scrubbing & sugar scrub. So I’ll be honest, I wasn’t a fan of it being out of order like that but to each their own. She was a little rough at some points throughout the pedicure but overall it was ok. The not filing my nails before was also weird to me. The massage was the best part. She did really good at massaging. She had to keep going in and drilling and fixing my toenails because I guess the gel polish didn’t dry all the way. It took a lot longer than I expected. Chris did my fill with the french white tip and he did a great job and was very nice to talk to. I don’t have any complaints about the way that both my services turned out. The issue that I have was at the end, I was trying to use my credit card that is on my phone and I asked in the very beginning about Apple Pay as my phone has my credit card on it for payment and I use it for everything and never have had any issues. That was my only way of paying and for some reason their system wasn’t taking it. I know I have money on it yet she kept trying to run it saying it was declined when I know it should work as I just used it for food. So the tech Chris came over and suggested to break up the amounts for both services and boom- it worked! She kept saying that they can do Zelle/Venmo but I don’t use that only if I was leaving a tip but I shouldn’t have to use a different form of payment and I didn’t have any other card to use. I don’t like paying for services with Zelle anyways. I said I could do Zelle later if I was gonna leave a tip but honestly, I didn’t even get to leave a tip at that point because of the whole situation with paying became such an issue. I get really bad anxiety with things like that and I do not like feeling uncomfortable, especially with this being my first time there. I didn’t want them to feel like I was trying to stiff them and I even said that and told them I’m trying to pay you guys but this is my only form of payment and she kinda looked at me like I was trying to not pay. I just didn’t like that and obviously when they broke up the payments and we used the card again, it worked so I knew it wasn’t my card, it was their system. I just don’t like the way that she made me feel. I feel like the guy Chris was very kind and understanding. But she just had this attitude about it disregarding how uncomfortable she made me. Like I’m expected to pay them with Zelle when I only have funds to pay on my credit card which she didn’t seem to understand. And during my pedicure, she kept getting up multiple times even going outside and answering the phone multiple times when she was in the middle of my service which I didn’t like. Your full focus should be on your client and you should have someone else answer phone calls. There was a bunch of other techs that were in pedicure chairs on their phones. They could’ve answered the phone for her so she could’ve focused on my service. Chris said that my nails were going to be 62 but they ended up being 65. I didn’t say anything cuz it was $3 but I don’t know where the extra $3 came from? I didn’t care to ask or argue it so I just didn’t but he should of said why it was more. I do appreciate the work he did. I’m giving them 3 stars because I feel like with the issues I had that 3 stars is a fair rating. I hope this feedback helps...

Would definitely recommend to everyone! The new owners are fantastic, definitely make time for you, and do not rush!! I've had a hard time looking around for a good nail salon for quite a while, so when I found out the reviews here were actually pretty good thanks to the ladies over at the Dutch Bros, I came in out of curiosity. Can't be happier with my nails, everything I needed in my nails was met and my expectations were exceeded! Do yourself a favor and come here!

As for the critical review - the prices are well within what they should be charging for how much you get for your services. I got the basic pedicure for $26 and upgraded it for $15 more to have gel put on my toes instead of regular polish. What's included with the base pedicure is pretty much what you would get at most other salons mid tier packages - the only thing not included in their basic was like the wax and a longer massage/hotstones.

Manicure was fantastic! They use only the best products, and go over each nail individually with actual attention and don't rush. I appreciated when I told my nail tech that I wanted shorter / thinner nails that they went over the pros and cons of the type of nail material I was going to use. We settled on hard job because I'm used to that and I wanted to come back for a different set in a couple of weeks.

Overall the staff is fantastic! When I was confused and unable to locate the color and glitter and everything else I wanted on my nails (because they're intricate as hell) pretty much everyone that was available pitched in to help locate the color glitter and everything else I was needing for my nails. Most other salons would have gotten really mad at me for that lol!

I only have great things to say about the salon! Yes - I did look for dirt, weird smells, anything else that could be wrong with the salon.. I found nothing! Everything is top tier clean, and everyone is fantastic. Thank you again everyone at the...

Make sure you are making them feel like they are in charge and don't expect any service oriented courtesy, otherwise they will send you off with no hesitation. Their business is way too good that they don't bother to retain any customer.

MY RESPONSE TO THE OWNER

I appreciate the response, but I’d like to clarify a few points. I was late by less than five minutes, and the salon had only one other customer present at the time. The issue wasn’t about timing, but about communication and how I was treated.

I did not “remain unresponsive” — in fact, I asked the technician questions, but she clearly did not understand what I was asking for. When I politely requested to speak to someone with better English comprehension to clarify my request, the person who received me from the entrance told me to go find better service elsewhere. That response speaks volumes about the salon’s approach to customer service.

This is a walk-in salon, and for a business that claims to welcome clients without appointments, it’s hard to believe that being five minutes late had such an outsized impact. While CCTV footage may show arrival times, it cannot reflect tone, attitude, or the dismissive nature of the interaction.

If the person who requested to turn me away was the owner, then that only reinforces my original point — the customer experience here is not service-oriented, and the salon gives the impression that they simply don’t care to...