glassybaby madrona — Attraction in Seattle

I was a devoted GB fan for about fifteen years. I loved receiving GB and giving them as gifts. I have a ridiculously large collection of GB, which gave me a disproportionately large amount of joy. Throughout the years, I liked having one of each kind of GB and even kept a list so I would not buy the same one twice. (My initial patronage predated GB’s electronic list-keeping). When I received duplicates as gifts, I would bring the unused, still packaged, label on, GB to the Madrona store and i would swap it for another. This happened many times, often with no receipt, no problem. Recently, I received a GB as a gift for my birthday in March. Because it was a duplicate of one I had, I brought it in in early April to exchange. The employee looked at the gift receipt and told me I couldn’t exchange it because it had been purchased more than 30 days earlier. I explained that I had exchanged GB many times over the years no problem. Her response was that this was the policy and, basically, too bad. I asked what would have happened if I didn’t have a receipt. “We would have looked it up” Huh? It got worse from there. So, GB, to prevent me from EXCHANGING one over-priced votive for another over-priced votive you have now lost a long-time loyal customer. I won’t be back, I won’t buy gifts for others online and I’ll make sure everyone knows I do not want GB as gifts in the future. I guess this is a win-win for both of us—you won’t have to resell a GB at the same exorbitant price and I (and family and friends) will save a lot of money...

I have been a loyal customer since the very first factory and store opened in Madrona, where I live. I've bought at least 50 of their glassybabys for gifts over the years. I've always hesitated a little because the owner can be quite rude (the staff at the local coffee shop all avoid her!) but today was the final straw. I purchased 8 glassybabys at their 2nd sale online that I intended to use for gifts for my real estate clients. I was sitting across the store at the local restaurant when I did it. I walked across to the glassybaby store to ask for some gift bags. They refused to give me any. I asked to pay for them, they refused. I called their customer service and they refused. I asked for a refund since I don't want to give these as gifts without the gift bags. They refused to even give me a refund. There is no mention of no gift bags included with the second sale. I'm not surprised because the attitude of the owner and company has always been edgy but this is too much. Thanks a lot glassybaby for treating a loyal customer like this. And please note - you should add to your second sale website that there is no mention that you will not provide gift bags. Photo attached showing there is no mention that they will not provide gift bags or are not "allowed" to...

We booked a private glass blowing party at this location. The glass blowing experience was fun. When you do the glass blowing and purchase a glassy baby in the shop, you get a discount. The shop rung me up incorrectly and overcharged me $70. I caught their mistake, but was told they were unable to refund my money at that time and I'd have to wait until their bookkeeper came in on Monday (we were there Saturday). Ok, no problem.....until a week later and nobody from the company had contacted me. I left a message at the shop and when I had no response, I called customer service and was told they had not heard of this issue yet and they would take care of it right away and call the manager of the shop. 5 days later, still no communication and no refund. Called again to speak with customer service and still, nobody knew what was going on. I have been a customer of glassy baby for years and am surprised at their lack of communication and willingness to help and follow thru. It amazes me that when someone is overcharged in the store and it is realized, they don't have the ability to refund the transaction and start over with ringing up the order. There were two people in the shop and neither knew or were able to do this. Poor...