Hotbox Smoke Shop — Attraction in Seattle

I’ve been coming here for a while and everyone is very friendly and helpful but don’t know if I’ll be purchasing vapes from here anymore. Their policy is for you to try the vape before you leave the store so they can assist you if there is an issue. Once you leave the parking lot they won’t exchange or return a defective vape because they can’t guarantee it was purchased there. Totally reasonable policy. However I bought a vape and tried it in my car which was parked directly in the store. It tasted burnt and was making a wet/crackling sound. I’ve been buying the elf bars for months and never had that happen. I went back inside and the associate told me that can sometimes happen when they are new and I needed to charge it. Thought it was weird because again, never experienced that with an elf bar. She was pretty dismissive and again told me it would resolve after I went home and charged it. Big surprise, it didn’t. And now that I’ve taken the vape home it’s not eligible for a swap. Why have such a policy if you’re going to tell people to take the vape home when they say it doesn’t seem to be working properly? Waste of $30 and not worth...

Everytime I've been in I have always received great customer service but Saturday was the icing on the cake. Christian sold me a replacement pyrex glass for my stick prince, took it home and it didnt fit. I was very skeptical at this point because I am new to the area but I know most places do not do returns or exchanges on vape products, but I knew it was a manufacturer error because the packaging said it was for stick prince. I took the glass back in the store and was helped by Benny as Christian was occupied with another customer. Not only did Benny search for a new glass until he found the right one but also gave me an extra coil to make up for the difference in price and the inconvenience. I thank both Benny and Christian (who came over to assist after helping the other customer) for stellar customer service and I will recommend this store to anyone who asks and will also continue to give them any service. It was by far the best customer service I have recieved from any smoke/vape shop and I have been vaping for about 6 yrs now. Thank you benny and Christian and thank you hot box!! Cant...

well again after all another review and another novel could be published but well instead I would rather write one that has a great Plot and suspense so this wouldn't have that at all so with that said.

IF you are needing smokes or vape juice, ok smokes are decent price, as far as vape juice goes, well to be honest, as a vapor my self, and shopping around and searching for a hidden or missed vape shop personally, this one for vape juice selection is ok, ~$$$$$PRICE $$$$$$$, well that is a bit step here for Sure, and I have found that they either are told or pressured to push and suggest certain or particular brands as well as flavors, an I learned long ago to use my own knowledge and not go for what the store push's an or says is a great juice, so they will try and upsell which is fine and all that is part of the game called sales, but you have to just use your common sense and long as you don't have to technical questions in regards to the Vape Mods and or All in one devices you will do fine as they often don't know much more than what they see currently in front of them and are...