GameStop — Attraction in Shakopee

This game stop is by far the worst place to go for any products. There rude and refuse to return games that are within the return policey date. They also run a scam where they take returned controllers and resell them to unknowing customers I unfortunately was part of this scam and they sold me 6 returned defective controllers within one month and would not sell me a new one untill I had asked a employee to grab one from the back row behind the fake new/used controllers he refused at first but after the other employee chimed in and told him to just grab the one in the back he moved one aside and grabbed the one behind it. Still not what i asked but close enough... They also swaped out controllers and gave me back the same receipt i used to purchase the one previously voiding the warranty and giving me less time to return the defective device they knowingly sold me. I also bought a game a few days ago (3days ago) and went to return it last night. When the employee recognized that i was the one who returned the controllers he promptly acussed me of returning more controllers to a different store (not true) and refused my return. Still within the 7 day return policy. He was also veary rude and seemed to hate his job. My friend who was with me also was trying to purchase a game from this store. we had to leave the store and go to Wal-Mart because of how rude the employee was to us. Im veary disappointed to have to write this about GameStop. I have been a veary loyal customer since the start of GameStop/funcoland. In the past every gamestop has been veary helpfull and respectful. I only seem to have problems with this specific location (Shakopee MN). Not once not twice but 7 times i had to go back to return products that were knowingly sold as defective. not every time but over half the time the employees are veary rude and uncourteous to there customers. Not a way to run a business.. I will be speaking with the store owner veary soon and already filed a complaint. Hopfully the issue can be resolved so other costomers dont get treated like animals. And duped into buying previously returned products unknowingly also without generating a...

I made four attempts to speak with staff at Gamestop in Shakopee, Minnesota today as I tried to locate a game for my son’s birthday. The first three attempts were in the middle of the afternoon between 2 and 3 PM and the phone rang three or four times and then hung up on me every time. There was no opportunity to leave a voicemail, and there was no recording identifying the store. The fourth time I called today was at 6:04 pm and the female staff who I spoke with answered my first question, and then as I began to ask my second question, she interrupted me and told me to just come to the store and then hung up on me!! The questions I had been asking were short, easy questions, and we were on the phone for less than a minute when she hung up on me; it wasn’t like I was taking away too much time from other customers. If I was the manager of this location I would seriously look at how much business is being turned away by the lack of attention to customers calling in over the phone. You certainly lost my...

Today I tried to request a hold on a hard-to-find item that had been released more than a week ago. The online system said that they had it in stock. I never got an email confirmation so I called the store a few hours later. They told me that it had been preordered and never picked up. By gamestop's policy, items are released 48 hours after release if not picked up. I reminded them of their own policy and they said it can change by the managers discretion. I would have been able to go into the store to buy that night, but instead they will continue to hold the item untill sometime next week for someone who only put partial money down on it. They could have another one shipped to their store in that time.

So to summarize, they went outside of their policy to make it more inconvenient for a customer that was actually willing to...