McCoys Copper Pint — Restaurant in Shakopee

Honest review. Came with my toddler and her dad on Father’s Day 2025. Not one employee, despite reciting their special (our server) of comp beer offered my partner a “happy Father’s Day”. NO ONE!!!. I mean there are whole families coming in, no one looks to the 80 year old grandpa in the party and says “happy Father’s Day”?!??! Plus he has a Vietnam vets hat on. AND one of their teenage employees walked right into me as I was walking to my table from the bathroom, he, after having served a patron. So it was like, are you going to go first? or am I going to go first? This wasn’t like his hands were full bussing a table. He was just walking- nothing in his hands. He considered the situation and then literally walked in front of me. I guess high school bros first lol. I had to wait for him to go…someone please teach these teens some manners & how to put a smile on their faces? Everyone here looks miserable. Like it physically pains them to do their job. It’s like the whole hockey team got hired. They don’t know service. But also our young woman server really missed the mark too. Generally, when I go to establishments I try to be gracious to servers. This place missed the mark. As a business owner I would fire everyone under 20. Hire better people who Have an actual personality- a server personality. Oh, and please teach them how to carry a plate or bowl. If I see one more hockey kid with his whole thumb- touching food in a bowl or plate while serving to a patron, I’m going to loose it. Finally, server just dropped the check. No thanks for stopping in...

Our server was very polite & apologetic which is why I gave 2 stars. We started w/steak bites that came w/2 big onion rings - steak was fatty & blah tasting, the onions rings tasted like they were cooked in old oil. They didn't bring extra plates so we had to eat off the same one - not necessarily a big issue but it would have been nice. I was given the wrong order, not a big deal, it happens but nobody brought me the right order & even though several servers walked past no one asked if I/we needed anything, like drink refills, since no one came back or bothered to ask, I didn't eat. Husband ordered the breaded fish which was soggy, our son had a very undercooked juicy Lucy type burger w/very thin onions rings that were cold, rubbery & tasted old. We would have expected a little better quality food for the price. When our waiter finally came back he said he would get the mgr, we waited for more than 20 minutes. Waiter came back again, apologized & said the meal was free. We understand they might have been under staffed, but it would have taken the mgr 2 seconds to acknowledge us but because he/she couldn't find the time then we can't find the time to ever come back.

UPDATE: I received the response below. I emailed the GM as requested, 4 months later still NO REPLY! Don't tell people to reach out to you if you have no intentions on responding when they do. We would have given you another chance but if you don't care to respond,...

UPDATE: We’ve been here a few times now. Many, in fact. The only thing consistent has been really good food and, unfortunately, really bad service. Like every time we are there. We haven’t been disrespected, just not attended to for 30 to 45 minutes at a time. Tonight, one waiter, great guy, btw, had at least 14 tables. We waited 45 minutes for our order to be taken. So we left and went to get Coke and fries at McDonalds. Our fries came out in 1 minute and when we found out they were cold, the manager on duty promptly made us fresh fries and walked them to our table about 2 minutes later. Take notes, Copper Pint. The Golden Arch is schooling you in the customer service column, a 2.9 star reviewed location, I might add.

Original:

Went in for half price pizza night. Was excited by the interesting pizza options, so I asked out waitress if the two pizzas I wanted were part of the special and she said “I believe so.” At the end of our meal, our check was about 16 dollars too high, so I asked about why our pizzas weren’t marked down. Our waitress checks with a manager and come back to offer us a pretty sad apology, explaining that the pizzas were not part of the special. What?!! Apparently still working out the kinks and not willing to take ownership for their own mistakes. Hopefully they improve. The food was good. The service was so very confused. Oh, and no markdown or exception to make up for...