Quick Fix Computer Services — Attraction in Signal Hill

This is the second time I've come into this store and the first time was awesome! The second? Not so much..... I brought in my steam deck for a screen repair, i asked the very nice man when dropping it off if their technician had worked on steam deck screens before and he said yes, they had replaced them several times. And he was confident that he could. After they opened it to see what the issue was they called me and told me that they did not have the tools to do the repair and that I could come pick it up and take it somewhere else. When I went to pick it up the young man behind the counter was extremely rude, I was just asking what the issue was And he didn't have any answers for me. I asked if the technician that worked on it was there and he told me that the person was on lunch. I asked if he happened to write down any of the information so that when I took it to the new place I knew what the problem was, and he said that they didn't. Not this technician had worked on steam decks and done screen replacements for them and he said yes they had done them several times with no issues. I asked why this one was different if they had done them before, and he said that the technician just wasn't comfortable doing it. I am in complete agreement that if somebody is not comfortable doing something not to mess with it, but I was inquiring as to why he wasn't comfortable doing this one when he's done them before. The extremely rude Young man behind the counter said that all the technicians said was that it was complicated. None of this information was written down, the technician wasn't there so I couldn't ask and the young man behind the counter was extremely rude the entire time...

Again, this is the second time that I've used this company, the first time I had absolutely no problems. They were super nice. They got everything done in a timely manner. The one star rating is solely based on this experience and how rude and unprofessional this...

My Imac is running a bit slow and it is getting hot so I figured that it was time for somebody that has some experience with Mac's to take a look at it.

I found Quick Fix on Yelp and they said that they would check it out for free and then call with recommendations. I thought that was a pretty cool approach since most places charge you like $75 just to crack the case open.

I brought my computer down there which was about a 10 minute drive and dropped it off. I was greeted by Alan who was very nice and told him that my computer was running slow and hot. I have an Imac so the computer and monitor are one. He ran his hand under the monitor and some dog hair came off. At that point he took an educated guess that the hair was the problem but he would let me know for sure

I was told that it would take 2-4 business days and on day 3 I got a call back saying that the diagnostics checked out but it was filthy inside and they recommended a thorough cleaning which costed me $35. That seemed reasonable and I just wanted to get back to work on my computer.

so I brought it home and it wouldn't boot and all it did was beep at me. Needless to say, I was pretty pissed and they guy on the phone was trying to be helpful but he was not a Mac person and Alan was out to lunch. He told me Alan would call in an hour.

About 50 minutes goes by and Alan calls. He said he thought he knew what the problem was and asked if it was cool if he stopped by.

What????? No bring it down but come make a house call? Hell Yes I said!!

Alan comes by with screwdriver in hand and said that the ram might not be seated in there properly. He unscrewed it, did something and walla it was done and Alan was out the door.

People this is what customer service is all about. Taking somebody that is slightly frustrated and hopping in the car and making the drive over to fix the issue. I am now a customer for life!

When you go in ask for Alan. He is a...

Went to the store with my HP Z420 and a Samsung 2 TB SSD. i wanted a Win 10 upgrade from Win 7 and an HD upgrade from my old roughly 250 GB HDD to the 2 TB SDD, I was providing. I made it clear that I did not want to reinstall all my programs or files. I was told that it would take a magic bullet to do what I was asking for, except the MS 7 to MS 10 upgrade could be done on the existing license. The best that could be done for what I wanted would be at 250 GB on my 2 TB SSD, the rest unusable, a slave drive configuration, or manually reinstall all the operating software into the 2 TB drive. Needless to say, I left the store.

This was the wrong thing to say to a retired aerospace engineer, who has solved even more challenging problems than this one. Magic bullet.......not a problem. A short internet search revealed the most recommended solution was to use Samsung Data Migration Software (free on the website). I struggled with it, striking out at 95% complete several times. I then went and defragged my C Drive through 9 passes in Win 7 (Took 4 hours!). Then Win 7 read 0% fragmented. I then retried Samsung Data Migration Software. It ran without a glitch and shut down my HP Z420 PC. I then took the PC to the bench where I pulled the HDD that been copied and inserted the cloned SDD in its place. Did not have to mess with BIOS, it worked perfect on power with the usual display tweaks required. Win 10 came free as well from the MS Download sight.

I have a very low opinion of the technical knowledge of...