The UPS Store — Attraction in Simpsonville

If there was negative stars I can give I would. Our old company had a PO box for a bit over 2 years, I noticed a down turn in service in certain areas. Well, back on 11/5; I dropped off our Wireless phones to be returned for an upgrade credit ; I checked the tracking information and it showed the packaged was picked up on 11/7. After about a week, I noticed no movement and then I called the UPS Store, I was told that given this is a Franchise they could not tell me who signed for it at the Hub in Greenville as it was corporate so all they provided me was the manifest, pick up record showing it was picked up along with how to file a claim with UPS. I also asked to speak to the manager of the store and was told If I did speak to her that the employee was the one who would handle it and give it back to that person which I find hard to believe and so basically I was blocked from talking to the store manager. Given I spent several hours of my day going back and forth via email, I was never able to try to reach out to the manager as I needed to spend my attention on getting the claim started. Then after looking deeper I was able to find out who the GM when I requested to have the GM call me I was then only provided the number to try to call him. However I was told the GM was sent a copy of my email. It really amazed me that I was not provided the information for the GM and only when I stated I would contact the GM, I was provided the phone number to contact them. I called and left a message and never heard back from the GM. Also when I would receive an email back from the store, it always ended with "If I can help with anything else please let them know". Well obvioulsy everything I was asking for they could not assist with as they are a franchise and the Hub is corporate. Not sure if the Corporate office in Atlanta monitors the franchises, but I am thinking when I email corporate, they would want to be aware of this and how difficult is has been trying to get a claim started. After countless hours and being bounced all over over several days I finally was able to get it started. Way to go UPS!! Buyer Beware or should I say Shipper Beware. Recommend if anyone needs to use UPS and can't use Fed-Ex, stick to a...

I used the pack & ship service to send an unframed original color drawing to the customer who commissioned me to do the artwork. I insured it for $200. The store didn't have a box large enough to ship the drawing flat. The did not have a shipping tube of adequate diameter; the drawing could not be rolled tighter than 5 inches in diameter. The store recommended rolling the drawing in a 5-inch diameter and shipping it that way in a box. The store packed and shipped the drawing. When my customer opened the box, the drawing had been flattened into the box with packing material, thus folding the drawing into thirds with two creases. The drawing paper was wrinkled where is was creased and the color media (wax colored pencil) was cracked and flaked. My customer shipped it back to me. It took me 12 hours to repair the drawing. I then shipped it back to my customer via USPS. I filed a claim with the UPS Store, which filed a claim with UPS. UPS denied the claim because the damage was due to the packing by the UPS Store, not the shipping by UPS. The UPS Store wants UPS to cover the claim. Whether UPS covers the claim made by the store does not relieve the UPS Store of its responsibility to me for damaging my artwork when they packed it. I want The UPS Store #3245 to pay my claim now. Compensation for my losses should not be contingent on the store receiving compensation from UPS for damage done by The UPS Store. The UPS Store received, packed and shipped my artwork on February 6, 2017. My customer received the shipment and notified me of the damage on February 9, 2017. I filed a claim on February 10, 2017. The store manager was supposed to call me but never did. I returned to the store on the February 27. The UPS Store manager filed the claim later that day. I called UPS claims dept. on Mar. 2. They said the packing by the store was the problem, not their shipping and said the store would have to pay me. The UPS Store said that UPS was responsible, regardless of the cause of damage.

The UPS store manager, who personally packed and damaged my art work, refuses to pay my losses of $149.82 although I purchased insurance to cover a...

Assuming they were aggravated due to them having to print my labels; so the would not allow me to seal my packages and rushed me off since it was crowded. Then they switched my packages and labels, which resulted in my wedding rings being sent to Amazon instead of the insurance company..I was only made aware when the insurance agency contacted me and told me they received the wrong item, PANTS. Supposedly, the store redirected my rings when I contacted them and told them, but I was notified by UPS huh when I reached it to them, the item was already delivered to Amazon before the store did anything. The store tried to put the blame on Amazon ( amazon could not trace it bc it wasn't suppose to be there, and it was no identification on the rings like the actual Amazon item that had the trace number). Was not offered reimbursement nor anything. Blame was repeatedly placed on Amazon and UPS instead of the store realizing THEY were the ones that switched the labels and were at fault!!!! Never heard from the actual owner bc I was never given times he was actually in! Have not used them since due to trust issues. So if you are mailing something important and sentimental, go somewhere else!!!!! No, my rings were never...