Crystal Palace — Attraction in Somerville

I have visited Crystal Palace twice in the last week or so and my experience was less than pleasant. The first time was to inquire about a particular Batman statue displayed in the front window. I was told the man who handles that part of the business was not in. The woman who helped me knew nothing about the statue but took down my number and said she would call me. I never heard back.

I returned to look for a mother's day gift and perhaps check back on the statue again. Apparently I had just missed the guy a second time, though one of the employees was able to get in touch and give me a price. When I reached to examine the statue though she recoiled as if concerned I would break it. I wasn't satisfied with the condition of the paint and decided to decline.

What left a bad taste in my mouth was the shopping experience I had looking for the gift. I asked if they had any giraffes as that is my mother's favorite animal. I was scoffed at as if my question was ridiculous. Additionally, two of the employees made multiple comments about pricing, saying things like "I'm not sure if you want to go that high" before even giving me a price- as if to imply I couldn't afford what they had on offer. Perhaps it was the fact that I was dressed very casually, but I got the distinct feeling they had very little interest in me as a customer.

Finding nothing I was interested in, I proceeded to a neighboring store I frequent where the staff were extremely friendly and helpful as always. They even carry some of the same collectibles and were charging less than Crystal Palace. I was happy to give them my...

The worst experience EVER!!!!! I ordered an item for a gift on June 30 and on July 1 I called and asked for the tracking number (The website states that it ships the same day prior to 3pm) The lady who answered the phone stated that the item has shipped and she didn't have the tracking number since the shipping department was gone for the day and that someone would call me. I didn't receive a call so I tried calling them later that afternoon, know one answered so I gather they were off for the holiday weekend even though I was told that I would receive a call. Didn't receive a call as of late Tuesday (July 5) afternoon so I called them to find out that they cancelled my order because the were out of stock and that they sold to many and made excuses as to why I wasn't called. I feel it very odd that they are out of stock seeing that there website still shows them available and it states that they are in stock. I do NOT recommend...

This relates to Internet orders.

The company has a different department that handles internet orders and I had my order rejected twice without notifications. When I called, a polite lady explained that the situation is handled by another department. I lost a week and a half because they didn't tell me what was happening.

They also could not give me a reason on why the order was rejected. I called my credit card company and was told both my purchases with credit cards were authorized and the company decided to 'revoke' both orders soon after. I believe the company has decided to label me a scammer because I had made a mistake on the address in the initial order. There was absolutely no mistake in my second order as I confirmed with my bank.

Buyers beware. Check with them the day after on the order status. I will be taking my...