Stereo Specialists — Attraction in South Bend

I called a week & booked an appointment with a lady over the phone who sounded very sweet . When I got there , there was a lady who was so serious like no smile nothing .. anyways she asked me what I came for I told her I had an appointment & she said ok what are u here for .. so I re explained myself again to her about the issue that the radio was not turning on so i wanted to see if they can check the cables . Anyways , lady said ok well u can give me the keys and I give it to him & I explained that the truck I had it had an issue where if u turn it off i have to loosen the fuel filter n turn it back on so I said to her if it’s better I can drive it to them .. she said no that I can leave it running and the guy will just get it and so the guy came outside we left it running for him and he said immediately “ no one is aloud in the garage and I need the keys “ and we said ok .. we explained about the truck and my husband gave him a little demo on how to turn it back on since “ we can’t be inside at all “ and guy said yea no I can’t do all that and since the fuel would come out a little he can’t have that in his garage .. pretty much guy gave us a hard time , lady was not in a good mood . I came there with an appointment , over the phone they said they were able to assist , not whatsoever they said that no one would be aloud in the garage or people cannot drive their own car into the garage .. but the funny part , when we got there . There was a jeep with a guy inside the garage .. so idk what happened why he treated us like that but it was not a good experience for us . Wasted our time .. drove 45 minutes just for them to say that .

Update in response to their response : I wish it sounded nicely how you say it in this review but no there was no “ sorry “ there was no explaining as to why we aren’t aloud .. we didn’t ask you why either we literally just were being really nice .. I left the keys because lady said “ ok you can keep it running “ I didn’t purposely ? Leave the keys .. I’m not going to go back n fourth with a company who in the end does not take criticism and at least a sorry but that day the guy who came out right off the bat seemed busy or not in the mood .. he just said no n no no .. we also don’t like the diesel to come out it’s not like we do it purposely .. its the only way we were able to turn on the truck but anyways … I guess people have good n bad experience here .. I guess it’s how they wake up !!! I just recommend next time , be more nicer … even if you weren’t able to assist the customer at least a. “ sorry about that I wish I can help maybe a recommendation or something...

Incompetent crooks. I had remote start installed. I originally gave them 5 stars, but they completely messed up the electrical system in my truck. I've had to have the key reprogrammed twice at the dealership since installation (not cheap) and at this point, the alarm goes off if I try to use the remote start. I called Stereo Specialists about the problem, stopped by twice, and even made an appointment, and they refuse to even look into the problem. The most the guy did was reach in and unplug the remote start box to prove the remote start wasn't the problem. I drove away with a door ajar light on and courtesy lights on in the cab of my truck. I plugged it back in myself when I got home to fix those problems. Stereo Specialists is just an incredibly...

So I go here today in the afternoon to check and see if they can listen to my front passenger side door speaker. I was hearing a rattling noise when the bass was turned up or at halfway level and wanted to know if it was blown.

The guy at the counter who assisted me said that they were a little busy and I would have to make an appointment for next week plus I would have to pay a $20 fee for them to take a listen to it.

Whatttttt that's ridiculious!!!!!! I would've given them the business if indeed it was a blown speaker. Went to Best Buy right after and asked them the same thing as they had checked it out immediately and didn't even charge me. I will never ever come here again for my audio needs nor reccomend...