United States Postal Service — Attraction in South Houston

NO stars. HORRIBLE. Drove 45 mins to pick up a printer labeled, clearly-addressed, twice mis-sent parcel- because they couldn't be bothered to answer their telephone on the main line, or a back line number provided by my local post office, for over an hour (off peak time)- after THEY couldn't reach them either.

The sloth at the counter had the nerve to interrupt me TWICE while I was trying to explain the mix-up. After correcting his poor behavior & explaining it wasn't acceptable, I asked for a supervisor who was serendipitously at lunch at 3pm. He had the audacity to puff up and say he was the one to deal with, because he is there etc... Whatever big shot, LMAO.

Within moments, the supervisor was back from lunch- how coincidental! She couldn't be bothered to listen either, and told me they provide excellent customer service and always answer the phone. Umm, NO YOU DON'T- CHECK MY CALL LOG HERE. My local post office couldn't reach you either- or else I wouldn't even BE STANDING HERE. She wouldn't look of course, but continued to argue with me because apparently neither of us have anything better to do.

Anyway, I'm bored with this story. AVOID this little hole of a shanti-town relay station at all costs. It should be shut down or absorbed by a larger facility- there's zero need to keep these highly paid people around just to give people problems and be rude.

The black sloth pictured would be fired IMMEDIATELY if I witnessed him treating my customers the way he treated me. I took his picture for evidence after he abused me...

Wow! 🥳NO APPOINTMENT NEEDED FOR YOUR PASSPORTS!! WALK-INS WELCOMED with a smile!!🥰 How amazing is that!! This Post Office has got to be the nicest USPS in all of Houston! After calling several local post offices and treated horribly or left on hold I tried this location and was pleasantly surprised!! They take pictures, make copies, and make the entire process so easy!!! Irma thanks for taking my entire family in after hearing the despair in my voice when I called!! 2 Hispanic ladies helped us one with long hair and another one that was taking the pictures. Never did anyone complain, and still offered to help in anyway possible!! This is how a post office should feel like -Welcoming!! Post Master if you're reading this please give these ladies a RAISE! Their customer service was so impressive!! 😍 Great Job ladies! Forever Grateful!

Update: My friend just went today 5/12/2022 and she got all her passports processed and ordered and NO APPOINTMENT NEEDED just like they always promise! Keep up the great work mi gente!! And don't be fooled by the online appoint scheduler totally unnecessary-Just have docs ready or get them there literally NO appointments needed-this is straight from Post Master at this location!!...

I've been sending gifts and what evers to my grandchildren now for almost 20 years. Last week, I finally sent their late Christmas gifts. It didn't arrive to their house. I thought and thought about what could have happened ... I put 708 instead of 716 for their address. I'm thankful I sent the box flat rate that included tracking ... but, not as grateful as I am to Kevin Sanders, who works at the Allen Genoa Post Office there in South Houston, for going above and beyond the call of duty to actively go out and get that box back and hand delivering it to the kids house. Thank you Kevin! You are the hero, I appreciate you so much! Over the years I've visited my family for months at a time and have always adored the postman/women on the States Streets. I have never been to another business, any business, that has such fine people working. I love you guys❣️ Renee Masini Grass...