Panaderia Tierra Caliente — Restaurant in South Houston

I ordered a cake. I went in on a Wednesday morning at 7am and asked if they could make it as I needed the next day by 5pm. I spoke to the one that bakes the cakes and she assured me it would be ready on time since they only need 24hrs notice. I put in my order and paid in full. I go in Thursday around 5:20pm to pick it up and they DID NOT HAVE IT. The cashier told me the order was there but the baker did not even attempt to make it. I was LIVID. They did offer me a full refund so I went elsewhere to get a last minute cake for my son's birthday. The manager reached out later that evening apologizing and assured me he would investigate the matter. He offered me a free cake of the same value for a future order and that he would write it my information down so he'd have a record of it. I appreciated that he was trying to make it right so I did try to redeem it about 2 months later but manager said he didn't remember offering me that but that he could offer me a 15% discount instead. I took my business elsewhere.

I do understand I put in a last minute order but I should not have been told they could fulfill it. I could've gone somewhere else and avoided the...

My family usually gets bread from this place as it's close to us. However, the quality has been going down lately. Bread is pricier and tastes... Stale, old, flavorless. Okay... Let's say I have no taste and that's all it is. However, after purchasing bread the day prior. I noticed that the bread has started getting moldy after just a few hours of having been stored. (Picture attached).

This establishment needs...

Incredibly nice people and the sweet bread is so good! I no longer need to go anywhere else, as this is my favorite 😁. Yes they ask you to wear gloves to keep everything sanitary and clean, as we are in the middle of a pandemic. Any one who complains over that is...