Family Furniture & Mattress — Local services in South Houston

I would give this place 0 stars if I could! In the beginning, everything was great, Angie handled the transaction and it seemed like this would be a painless process. We ordered our furniture about two weeks before we needed it, and she informed me that everything was in stock and that I would have it by March 16th. As the 16th approaches, i call to confirm what time they will be delivering the furniture, only to find out that one of the beds would not be on the truck. No one called me to let me know, I only found out because I called them. After a few back and forth conversations, I'm told that the tracking shows that the bed will be delivered between March 21-28. Here comes the 28th, and I call to confirm what time the bed will arrive, and low & behold, ANOTHER setback. Now I'm told that the bed is scheduled to arrive April 29th. A month and a half after the original scheduled delivery date. Once again, there was NO communication!! I would not have known this unless I had called them. The worst thing about this whole situation, is the fact that there is NO communication with this company, they ignore your phone calls, don't call you back, and when you can get them on the phone, they're really evasive. I would NEVER recommend that anyone do business with...

i just want to say...THANK YOU GUYS...Im so happy with my ASHLEY FURNITURE ...and the great deal i had on my purchase ...on top of that ..the owner is a very nice LADY that knows how to make you feel like FAMILY... I recommend them ..,to...

I definitely encourage you not to buy from here. I bought a bunk bed for almost $1000 and it came infected...