Planet Fitness — Attraction in South Ogden

I gave a four star because as a visitor to the city, I was treated poorly by a local who informed me, "For the record, you are the only one that it bothers." What bothered me was he was hogging up a machine, using it then walking for a few seconds and returning. I was using the former 30-minute circuit machines. When I got to that one and he walked away, I used it (after wiping it down). Given I observed him ask another young girl (who was equally hogging up one machine next to his, on her phone between breaks) if she was going to use the one he was at, I didn't think it an issue. Wrong. He stood less than 10 feet away, facing me, in an aggressive stance with, both hands on his hips. After a few uncomfortable seconds I asked if he was going to stare at me the entire time. Like a 13 year old, smiling, answered, "Yes." I stated I preferred he not because it made me uncomfortable. Like an 8 year old, he turned so facing more forward, not directly at me, but closer, in the same stance. Clearly, he had a problem sharing the equipment he had been at for over 10 minutes (I estimate, the time time I arrived to when I sat down, I was half way through) or a problem with me. I will state, I am a senior black woman. I don't go there, but lately, I won't eliminate it from the equation either. I did my best to ignore him, but having taken and practiced CPI training for 30 years, understanding an aggressive and defensive stance when working with aggressive behaviors from children/teens, I decided I would end my work out for the morning. I said, "Still uncomfortable, you do need to share the equipment," as I wiped down. That's when he made that comment. I held my hand up to him to stop as I tossed my used towel in the trash. For the record. . . One person saying something doesn't mean everyone else is okay with inappropriate and rude behaviors. It means one person refuses to be bullied, intimidated and uncomfortable. As for the staff, no one greeted me when I entered, although a couple in front of me were. The young "kid" at the counter when I left, never lifted his head from whatever he was watching and when I was walking through the door wished me a good day. I loved the facility though. It was clean, overhead music was not blaring, and the women's locker room was clean. The shower I used could use a rinse, but it wasn't dirty. There were mats for each shower, too. I would have liked to use the hydromassage, as I do before I leave, but I was intimidated by that other guest. I just chose address it. What is maddening and sad is he blatantly didn't care. No one should feel uncomfortable or unwelcomed in any environment, particularly a public "judgment...

I loved Planet Fitness when I first began going. The customer service was amazing. I loved the hours and the support. Over the years that changed. They closed the Roy club where I liked to go and then they closed the Ogden Club at Second street.

When I went to the South Ogden Club to close my membership last September, because they advised me I could not do it over the phone, they acted like they didn't have time for me. Made no effort to retain me and told me that my account was already closed.

Then they continued to bill my credit card. I will admit this is partly on me as I have not been able to watch it closely because of what I have had to deal with during the pandemic this year, BUT THEY HAD INFORMED ME IT WAS CLOSED AND THEY WERE NOT BILLING ME.

Fast forward to today, I receive a text because they can't bill my credit card, likely because it is expired, I call the number they ask me to and was told they could not do anything and it still showed active. They said that I would need to go back to the South Ogden location ... so now that is more time out of my day (I work 2 jobs) to go to that location. They have robbed me of $160.00 for the months since they advised me it was closed and it makes me so sad because if you had asked me 6 years ago, I would have given them 5 stars instead of one.

Planet Fitness is really tanking in Ogden. And I suspect it is not just VASA, but it is also their how far their customer service...

Unbelievable experience. I'm 69 years old, 100 percent disabled Veteran. I was told I could join a gym to regain my strength. So I call up Planet Fitness and asked if they would be able to help me feel out my paperwork. The young lady said sure come on in no problem. When a arrive the young lady said she needed help with my paperwork and asked another young lady for help. I gave them my insurance card and driver license. The second lady act like she did not want to help me. Saying my insurance was not the right type. Sending me away like I was a piece of shit. Made me feel horrible inside. As walking out. There was a friend standing outside the VA. I walked over to say hello and tell him what just happened. After talking over my situation he told me about another gym down on 12th street VASA. I think him and walked to my truck. After calling VASA they told me to drop bye and they would help me out. After arriving the lady was waiting for me. What a great feeling. Within 10 minutes I was signed up and ready to go. VASA took allllll the discomfort away from my vist to Planet Fitness. Thank God for the young lady at VASA she's the best. But for Planet Fitness all Veterans should stay away. SSG Marvin B. Johnson 5TH SPECIAL...