My family and I chose your hotel as our place to stay on Padre Island to celebrate our son’s birthday. The events that followed our check in would lead to one of the poorest hotel experiences we have yet to encounter. Our first night after check in we made a request for an additional two blankets and a pillow because my wife gets cold at night and because there was not enough linen to cover all five of us in the room. Even though the hotel was not filled to capacity the front desk person said they couldn’t provide us with anything besides one blanket which they brought up 30 minutes later. The next day, Friday, we made a similar request, lol for pillows and blankets around 930pm. The gentleman at the front desk told my wife that they had no blankets or pillows and only one blanket which he told her she had to come down and get it besides there being several employees behind the front desk. My wife engaged him in conversation regarding the lack of supplies to give out. She asked him for the managers name and contact information and he only gave her the name “Vero”. She asked him for additional information and he stepped away from her and ignored her as he began to assist other people. My wife went upstairs to shower and an hour later came down to smoke outside in front of the hotel. On her way back up to the room she got on the elevator with a woman who was carrying a stack of about 7 blankets. My wife asked her if they just arrived and the lady responded that no they had been there but there was a lot of them in the room so they needed more blankets. This alone was an incredible display of poor customer service and even along the lines of possible racism because we are an interracial couple. Day 3, Saturday, after breakfast we went downstairs to complain about our two nights of bad service. The lady at the front desk pointed to another lady and said she was the assistant manager and we needed to talk to her about complaints. We waited as there was already a lady making a complaint in front of us. Once we talked to her she said she doesn’t understand why we received poor service and did apologize. She said she would make sure that we received the pillows and blankets we were requesting. She never identified herself but did give us a card that she said was for the general manager Veronica Rios. We left the hotel and returned to our room and saw that instead of bath towels there was four pool towels( not even enough for our five person family). It seemed like this was retaliation for our complaint because it was obvious these were not bath towels. As we left the room we asked one of the cleaning ladies to please give us bath towels for five people. Upon returning to our room we saw that she only left three towels and my wife again had to go to the front desk to request towels. Also I would like to point out that on Saturday there was a concert Saturday night and despite the hotel not being filled to capacity there was no parking available. I was told to go park my vehicle across the street where they were charging money to park for a concert next to the hotel and walk across the street. Please note I am a disabled vet and walk with a strong limp due to a massive blood clot in my leg that has my leg and foot swollen. There was a hired security guard checking people in to the parking lot but obviously there must have been people parking there before he got on duty and I never saw any tow trucks or cars getting towed. On Sunday, we checked out to go home and my wife ran into the assistant manager that we talked to before and she informed her that the service she guaranteed never happened. Her response was…..”sorry”. If you pay almost 1000 dollars to stay somewhere you expect to be treated like you matter. Past experience usually when a hotel makes an error they go out of their way to make your stay better and make up for the mishaps. This hotel not only showed that they had little care or concern about our issues.