DSW Designer Shoe Warehouse — Attraction in Southlake

Horrible. I was there to exchange a pair of shoes. I had originally bought 2 pairs on the DSW website. I decided to exchange them because they were not what I expected. I exchanged them at the Alliance store. Today, I decided to go to the Southlake store to see if they had a different selection and exchange one of the pairs because I was not "in love" with them. I found 2 pairs I liked and headed to the counter. As soon as I approached the counter, a lady, tall, wavy blonde hair immediately, "judged me." I told her that I wanted to exchange the shoes and buy the other 2 pairs. I gave her the receipt, she scanned it, or at least pretended to scan it, and immediately said that the shoes were not on the receipt. I explained to her what I mentioned above, and again, she said that the shoes were not on that receipt. She asked me if I had ordered the shoes on THE DSW website to what I answered, "What other website can you buy DSW shoes at?" She did not respond. All she kept saying was that the shoes were not on my account nor on the receipt. At that time, another young girl came up to the register. She punched a few keys and said the same thing to me, your shoes are not on the receipt or your account. Making sure they were loud enough for everyone to hear. They were pretty much questioning where I had gotten the shoes from. I kept asking the younger girl to scan the receipt over and over, and she finally did, and just like magic, the shoes were on the receipt AND on my account. After insinuating that I had more than likely taken (stolen) the shoes from the store and then wanted to return them for others, they finally said, "Here they are, we are good now." After all that, the shoes WERE on my receipt that had my name on it! By this time, everyone is looking at me, thinking I'm a thief. I guess my hair and skin were not the "right" color for the area. At that time, I was wearing $200 shoes and zero need to steal a $45 pair of shoes. Will never go back. And tell everyone that I can of this embarrassing experience. This is 2024 DSW...

I was blown away with the service I received at dsw today. I came in looking for a specific shoe to find out it wasn’t in stock. Evelyn was able to look to see if it was at any other stores only to find non in stock. I decided to stay and try on other shoes. All of a sudden Evelyn comes back with a box of shoes in her hands the exact ones I was looking for in my exact size ! She had found them in clearance. When I wanted to try the size down she went to look for me immediately without me even having to ask. When it was time to checkout I was greeted by Josilyn with a big smile. She was extremely kind and helpful. I had forgotten my card at home she put them on hold for me. When I came back I was again greeted with a smile again. she also helped me find out how many points I had. This was my best experience in this store solely based on how I was treated by Josilyn and Evelyn. It’s nice going to a store and being treated so well. I...

Absolutely love DSW! This is one of the best if not the best place to find high quality shoes at reasonable and super discounted prices. I found a pair of chuck Connors for $12 and a pair of Adidas sneakers for $20!! Before you go to other shoe stores check out DSW!

At this specific store there is a great variety of shoes at regular and clearance prices. I love that this store is easy to navigate and just browse. I feel like I can take my time and there is no pressure to grab something quickly and make a decision right away. The staff is always available, helpful, and honest. Also, I love that if something is not available in the store, but it is online they will order it and ship it you for free. This why I continue to come back and will continue in the future because of the great customer service and amazing...