Electronic Express — Attraction in Spring Hill

The worst experience ever. I've bought a refrigerator, washer, dryer, gas grill, and a printer from this store before so I decided when my dishwasher went out I would also purchase it there. I went to the Spring Hill store and hooked up with Brian the salesman who placed my order for a dishwasher with accessory package and install for just under $800. He told me it would be 4 to 6 weeks because of covid. I paid with cash the same day. I called about 5 weeks to see how it was coming and he was kind of rude saying he told me 6 to 8 weeks. I said ok and called back in 9 weeks then. I was passed off to the manager of the store then who said it still has not arrived yet but he at least gave me a date of when it should be there. I said great and I set up an install date with him for a week after that. I called a few days before the supposed deliver date to their warehouse which now has been 3 months and they said it still hasn't arrived but to call back in a couple days. I decided to go into the store this time because every time I called I was put on hold forever or hung up on which they replied when that happened "phones are phones". When I went in I was dealing with the asst. manager now. He had no clue what he was doing while trying to look for my dishwasher telling me it still is on the way. A different salesman walked by and saw what he was trying to do and told him how to further investigate the item. The asst. manager made a phone call to someone and while he was on the phone he asked me "Does it have to be a Whirlpool". I said that is what I ordered and paid for and he said he just had to know and kept talking on the phone. Finally after he got off the phone he told me the dishwasher had been discontinued. I was highly upset at this point, I have been jerked around for 3 months while this company had my money. A store full of people that have no clue what they are doing either. I said I'll take a refund then and he said it will take 2 to 3 weeks to get it. He couldn't give me cash like I gave him so I said put it on my bank card then and he said he couldn't it had to be refunded the same way it was paid. I said well that would be cash then, whatever. He filled out a refund ticket to send to the main office and said it would be there by the next day and I could call and verify. A week later I called the corporate office and the receptionist said I was supposed to get the refund at the store. I explained what happened and she transferred to a guy who deals with cutting the checks. He said he didn't have anything about a refund for me. I explained again what happened and he said he would find out and call me back. He called back about 30 min later and said he found out and he would cut me a check now. I got my check finally in a few days. I was never contacted by anyone with an apology or even an offer to keep me as a customer wow. I will never, ever step foot in an Electronic Express again and I will let everyone I know and don't know how I was treated there. You people have lost a customer and many more if I can...

If I could rate my experience with no stars I would but, unfortunately one star is the lowest. Save yourself time, energy and multiple head aches. Take your business somewhere else.

I ordered a washer and dryer two weeks ago for a rental home in Nashville. They called to have it delivered. I agreed to the day and the time slot of 12-2 with the contingency that I have a meeting and can't be there any earlier than noon. They said it won't be a problem because they will call when they are 30 minutes away. Well guess what, they call at 11:15 to let me know they are fifteen minutes away. They get there at 11:30 and no one is there. And they don't wait. So they left. I wasted 30 minutes driving to the home hoping they'd turn around after I tell them my time was between 12-2 (nope) and my afternoon wasted by not scheduling any appointments during 12-2 so I could be there.

During the second attempt of delievery the dryer gets dented and the cord to the dryer is too short to stack on top of the washer. They speak with someone on the phone and ask if a certain amount is okay to take off. I told them I need to speak with my husband first and can I call the store after I do so. They said yes they will handle it. They told me to order a longer cord when you call and we will come back out and hook it up. They have me sign a piece of paper and leave.

The store was contacted and several people later we find out they need a picture emailed to them. This was never communicated the day of the incident as how this process would work. Luckily I took one before I left or I would have had to drive 30 minutes there and back just to get a picture. They also stated that they don't carry longer dryer cords? We will have to deal with that on our own and purchase one at Lowe's or Home Depot and have it there while they deliver the next dryer.

The third attempt to deliver a new dryer went just as wrong. They gave us a time slot of 5-9! My husband was 3 minutes away from being at the house, that takes 30 minutes to get to, when they called and said they left. I told them he was literally 3 minutes away to wait. They would not. I told them we have been to the moon and back over this process and we need it to be delivered tonight because we have to go out of town. They would not. I told them my husband just drove 27 minutes and is 3 minutes away why can't you wait just 3 minutes?! They would not.

There is a huge disconnect between electronic express, the delivery people who don't give a darn about anyone's time or have any customer service ability at all and between the paying customer that has to deal with all of this mess. Don't give them an ounce of your time because they won't give you any of theirs. Take your money to a company that has systems and processes in place and that take care of their customers with their service and ability to communicate and see...

This is a follow-up on a previous post. After being denied halfback refund on a warranty that I purchased, which is told to customers when they purchase something, the owner reached out to me. I went back up there to get my halfback refund. I dealt with Jared, who I've been dealing with for almost 2 weeks now trying to get the refund. Who originally told me that I couldn't get it. Today when I went in, Jared acted like he didn't want to deal with me. He did not greet me or apologize for my inconvenience. He then handed me a gift card. Which I told him no one had told me that either. I was expecting an actual refund. He then proceeded to raise his voice at me and argue with me and tell me that I was told everything when I bought the laptop. Jared was not my salesperson when I purchase the laptop. I told him that he was not there, so he couldn't tell me what I was told. He continued to raise his voice and argue with me and act like I was a liar. I asked him for the gift card so that I could leave. He then held the gift card behind his back as if he wasn't going to give it to me while he continued to argue. As I stated in the previous post, I have bought several items from Electronic Express in Spring Hill, and no one has ever explained the details about the warranty refund. He said it was on my receipt. I asked him to show me, since I have read all of the fine print on the receipt. So I stood there while he tried to find it, which of course he couldn't, because it wasn't on there. I told him to give me the card so that I could leave. I have never been spoken to like that from a customer service person. Jared has no business telling me what I was told, because he wasn't there. And he has no business being in customer service. I will use my gift card at another Electronic Express. I will never go back in there while Jared is...