Roller City — Attraction in Springdale

Y’all I DO NOT recommend using Roller City in Springdale! Whether it be for a party or just to skate. We had such an unpleasant experience for my daughters birthday party!! It was booked with on a Saturday from 1-4, I showed up around 1230 and walked in to see if anyone was there to see when we could start decorating. The door was open so I peaked my head in but didn’t see anyone so I went back outside. About 5 min later I went back in and the door was shut but a teenager in a pink button up shirt with blonde hair was walking toward the window he looked right at me and turned around to walk away so I lightly knocked on the glass. He looked at me smirked and started laughing and I could hear him talking to other people saying “they’re knocking on the window I’m just going to IGNORE them” he said it multiple times. SERIOUSLY?!?!? I REALLY don’t appreciate being treated this way especially when I spent over $200 when it was all said and done. Another employee had just walked in and said we could decorate at 1245. While the same very rude kid in the pink shirt was handing out the skates he was only keeping a tally of how many people got skates for each party. He wasn’t making sure to separately mark down when someone got inline skates or speed skates(that cost extra). I know the total I paid at the end was wrong but I didn’t want to deal with it so I paid and left. Almost every employee we encountered was rude. Aside from our party hostess and the one who stood out the most was the younger girl (she said she was 16, skinny with freckles) who was delivering drinks pizza and ice cream. She was super sweet and really made sure things ran smoothly. The whole experience today (aside from dealing with this very sweet girl) left a bad taste in my mouth for roller city! I DO NOT RECOMMEND THIS...

If they weren't the only rink to take care of their floor, I'd never walk in again. Horrible staff, the owner leaves untrained and impolite 16 year old kids to run the place so he doesn't have to show up, when he's there he is rude and will only listen to you talk if you're handing him cash at the same time

Edited review I still stand by my previous comments since nothing has changed in the owners blatant disrespect for his customers. Thought I should talk about the place a little more, it is usually kept fairly clean which is nice. Of all the rinks in NWA it is the largest in skating space and in the snack bar. They have separate smaller rooms for parties which can be great for small games or events. They really need to update the lights they have over the skating floor. They also seriously need to time when they are cleaning or working on the floor condition better. If it closes your location for two days to work on the floors why would you choose to do it your two busiest nights instead of the middle of the week when there are no public sessions? The floor size is great though, and since they do take care of their floor you can truly speed skate or trick skate which is exhilarating. The food I get from the snack bar has always been really delicuous, and prices are fair for...

Had my sons 10th birthday party there on April 16. The older lady DJ-ing and monitoring the rink, Connie I believe, was absolutely horrible. She made my son and other children with our party cry multiple times but the last straw was when she jerked a walker/skate assist thing from him and pushed him down. She denied the whole thing but I saw her do it. She should not be allowed to work around children. I have never witnessed anything so ridiculous in my life. The "manager" (a maybe 16 year old girl), called the owner (her dad) and he said he "didn't want to deal with it just don't make them pay." It's really pathetic when you don't want to "deal" with your employees physically putting their hands on a child. We were also told they "weren't able" to give me my deposit back. The whole thing and absolute horrible experience. We will...