Office Depot — Attraction in Springfield

I had to put in a large print order of black and white copy paper. I tried to do it online but couldn't. So I called their US customer service. It took 20 minutes walking through the process with them only to find out that they cannot save an order for me to go to the store in person and order.

Then they informed me that I could not order using the company I freelance for's credentials because I didn't have the owner present... Totally fair, but the US customer service operator was rude about it. They told me I could go into the store and do it.

I went into the store. Well, they don't do anything in the store anymore regarding placing orders. Even though I had the pdf in an email I could send to them, they will not accept anything. You 'have to' go online to print. They told me this was a recent change from corporate... unbelievable.

So I had the store employee help me and my boss who had driven to the store, come up with a quote for the order. This took 20 minutes and was then given an inaccurate quote. Plus I was then told, once againt, everything had to be done online. So I brought my computer into the store and stood at the print section desk to make sure I set it all up since this was a rather large order.

As soon as I opened up my computer and logged onto Office Depot's wi-fi a whole bunch of pop ups flashed on my screen and disappeared for a few seconds. I didn't think much of it and continued working on the order. I spent probably another 30 minutes working on it because their online program was slow and kept lagging.

I showed it to the employee and she was nice and helped me. I was given the impression that the print job would be done in store by the end of the day since I submitted it before 2.

I checked my email later that night to see if the print job was about done so I could inform the client. Nope. No email. I called the store. They said that the order was sent to the East Coast to print then they would ship it to the store in a few days or week. None of this was specified or ever once mentioned during the ordering process at any point! When I expressed my frustration over the phone, the store employee was not kind.

I spent 4 hours of my day on a print order that was simply printing a 75 page PDF document in black and white regular paper 10 times. Then two more times in a spiral bound notebook.

It gets worse...

The next day, my computer that I've had for only a year and has worked perfectly fine wouldn't turn on. The screen was black.

I plugged it in, unplugged it, nothing...

I looked up some tutorials online and found a way to reset it. Fortunately that worked, but when I turned on my computer it did the thing it did at office depot the day before where it had all of these pop ups fly up all over my screen and disappear, as if it was loading viruses or something. It freaked me out so I had to watch another tutorial to find out what was going on.

It turns out that office depot left an insane amount of cookies on my computer the previous day when I brought it into the store and used their wi-fi since you can only order print jobs from the website now. It loaded 78 cookies. This was more than any other site I've ever visited since having my computer, including google. I had to go in and delete that and now I'm hoping my computer isn't going to be at risk all because of this. (Update: It works good now, but it made for a frustrating and somewhat nerve-racking morning the next day.)

I should also add that while I was in the store working on my order, a middle aged man walked in and got so frustrated that he couldn't just print some paper, he left the store yelling at them. He was like, "This is ridiculous! You can't even print paper. Where am I supposed to go to print a document?"

This was very frustrating. However, I'm updating my review from 1 star to 4 star for two reasons. 1. I don't really think this is the store's fault so much as major problems going on at corporate for office depot. 2. I went into the store and the manager kindly...

To the manager of the Glenstone store, I just wanted to drop a HUGE "Thank you!" to your employees over the past couple of days.

I bought an office chair back in October. Since buying it, it had continually dropped in height randomly and wouldn't stay up. I had reached out to Square Trade because I had bought the extended warranty, but they told me I'd have to get with Office Depot because it was still under the manufacturer's warranty. I called the Office Depot warranty number numerous times, each time eventually (after about 15-20 minutes in the queue) getting forwarded to a voicemail box that was full and wouldn't accept more messages. Finally, I accidentally hit a different combination on the prompts and was given an automated message that I could send an email instead of waiting in the queue. That email was sent about two weeks ago, and despite a couple of follow up "could I get an update on this?" emails, I have yet to receive a response.

Out of frustration, I contacted your store, where I had originally bought the chair. The gentleman in the Furniture department was extremely kind and promptly said "You shouldn't have to be going through all of that. That's not the way it should work. If you'll bring your chair back in, we'll make it right." I went from very frustrated and angry, speaking through gritted teeth while trying to keep a smile in my voice, to being legitimately happy in seconds.

I brought the chair in last night and was again greeted with wonderful kindness. The gentleman that helped me this time told me he'd be happy to refund my full purchase price (I still had my receipt) and I could keep that or pick out a new chair. Again, I was very pleased. I picked out a different, a bit more expensive chair and asked that it be assembled for me. Again, he was super pleasant and told me they'd be happy to, but there was a 24 hour turnaround time, normally. I had arrived at the store about 5:30, and was headed out the door about 30-45 minutes later, very happy.

To my surprise, I got a phone call rather early (10:00?) this morning letting me know my chair was assembled and ready to go. Again, pickup was a breeze.

So here I am, sitting in the chair I bought, extremely happy with the way I was treated by your employees. I wish the Corporate experience could have been even half as good as the awesome way your team treated me.

Thank you. Thank...

NEWER EDIT: CHANGING BACK TO 1 STAR. After talking with corporate, the Springfield, MO store agreed to shipped my order. But this store (who also advertises shipping services) did not pay enough postage and the $2.59 item was going to cost me over $3 in shipping. I politely refused the package and notified corporate. They said it would be reshipped but that was a few weeks ago and I have never received it. Believe me, getting a few mailers for "free" by using the rewards I earned from a large purchases is NOT worth this headache. I hope I never need to use this store again. And I hope Staples will always have in stock the items I need.

EDIT: I DID MAKE CORPORATE AWARE OF THE ISSUE. THEY WORKED HARD TO RESOLVE THE ISSUE. HOPEFULLY THE LOCAL STORE WILL ALSO FIX THE PROBLEM AND PROVIDE BETTER SERVICE. THIS WAS ORIGINALLY A 1 STAR REVIEW. I AM CHANGING IT TO 3 STARS.

Original review: In store, the service is decent, but it is next to impossible to reach them by phone. I called multiple times and dialed different options in hopes of reaching someone so my order would not be put back because we are having severe weather. I let it ring 10 minuets then call back in a few hours repeating the process. This happened another time I needed help with a large purchase I made. If they are too busy or too short staffed to answer the phone, they should have a vm set up or figure...