The Barley House at Moon Town Crossing — Attraction in Springfield

The venue and space was gorgeous. Unfortunately the execution of time and staff management was not there. Over an hour after the venue was open to set up, 3 hours before guest arriving, there was one staff member there setting up and 15-20 of the bride and grooms family members were running around setting up tables and even organizing the layout of the venue. There were decorations confirmed to be included in the venue prior to the weekend, as simple as drapes on the beams, were communicated as not included to the bride and groom hours leading up to the reception. The entire wedding party had empty plates, not including almost every guest plate, sitting in front of them through every speech, first dance, and mother/groom and father/daughter dance - over the course of an hour minimum. At several points I questioned if the venue included service staff or not during the reception. The coordinator was very apparently frustrated towards the middle of the reception and made many people aware there was an exceptional shortage of staff, which i understand is not her fault. All in all, the timeliness of communication was not good. The ball was dropped in many places and hopefully management of the staff and venue seeks proper training and changes necessary. This venue had so much potential, but ultimately the bride shouldn’t be stressed to tears with set-up of the reception venue a few hours before the event started, especially if the price of the space includes staff to create a seamless experience for your big day. It was far from a...

Venue- beautiful. Staff, set up, everything else- absolutely TERRIBLE. Cassie, the coordinator promised us so many things when we booked with the barley house including full set up and clean up along with staff members to help with anything we needed during the reception. We got NONE of these things. My family helped set up the entire space because there was only one girl there to set up. Cassie was also impossible to communicate with during the months and weeks leading up to my wedding. I had to call and email her multiple times to get a response back. During the reception, staff members continually came up to me (at my own wedding reception) telling me the music actually needed to be shut of at 11:00 since they get “noise complaints.” It was 7pm at the time and we were promised the space until midnight. The same staff members began cutting guests off at the bar at 9pm because she thought they had “ordered too many drinks.” At the end of the night, my in laws and family members began bussing the tables because the staff members were sitting in the back eating our food. I’m a pretty easy going person, but by the end of the night I was asking the staff to leave completely because they were doing more harm than good. Absolutely terrible staff and it would have made the night so much better if they just weren’t even...

I LOVED this venue with I first signed contracts on it. Cassidy Palmer was the coordinator at the time. Since she has left the staff have frustrated me more then I can say. Beautiful Venue. Yes. But for the price I expect more from the staff. Cassie, the newest coordinator seems so scatter brained. All over the place. The morning of my wedding while getting ready she had a potential client walk through the barley house. During the time I rented out for my WEDDING while I was sitting there with my girls getting ready. The night of the wedding it rained. Water was coming out of the roof over my husband and and I as we tried to eat. Rehearsal was mostly spent with staff trying to get mics working when that wasn’t needed because my DJ had everything. Before I walked down the aisle my mother-in-law and family members were throwing boxes everywhere because staff decided to mop instead of helping set up like I was promised when I signed. I was told “tear down and set up was on the staff” At the end of the night they had my family cleaning. I paid such a huge price for this venue because I promised tear down, set up, all the things. And lastly. My Christmas tree. I loaned them a 12ft Christmas tree. Just picked it up this week and my lights were not given back to...