Cracker Barrel Old Country Store — Restaurant in Springfield

Update 9-7-23 Stopped in to see if anything had improved. I've raised to 3 stars overall. Service was good, but food was far below pre-pandemic levels in quality and quantity. I had breakfast this time. My home town restaurant has far better food quality. In today's economy, I don't need to pay $7-8 dollars extra for atmosphere. I've read where CB is having financial problems and locations closing. I'm not surprised. I know times are tough, but no excuse for the food to be "just barely adequate" at CB. I won't be back.

UPDATE 8-5-22 Responded to CB as requested below. Their compensatory offer was so tepid that it will do nothing to entice me back anytime soon. My review still stands.

I don't know what's happened to CB lately. I'd say they it has become a trainwreck, but that's unfair to the railroads as they clean up their wrecks really fast. I Visited the last 2 Sundays 7-24 & 7-31. The 24th took over 1.5 hours to get my meal and then it was cold. There were several families around me with the same experience.They replaced it and it was much better. To their credit, they wrote off my meal. On the 31st, I got there at 3pm. There were people lined up 10-15 deep waiting to pay their bill. I should've know then something was wrong. I asked for a 2 place table by the window. It hadn't been cleaned so I told them no problem I'd wait. 20 minutes later, they still hadn't managed to find anyone to clean a small table. I'm a disabled veteran and can't stand long so I took a chair by the fireplace. About 15 minutes later the manager told me the computer system was down and the couldn't serve anyone. I asked very politely if they didn't have a backup plan since computer systems are always subject to fail. Pencil and paper always works. The management staff was very cold and uncaring. I sat there nearly 40 minutes only to be turned away with barely an apology. I should note that larger parties were seated ahead of me as I was still waiting for a small table. When I left, they were turning people away at the door. It's a sad state of affairs when a chain this large can't operate when the computer quits. Poorest customer service and attitude I've ever seen. Their corporate really needs to overhaul the Springfield...

$25.00 per person for one plate one slice of turkey,,,was a little bit of a shocker...little dry with a tablespoon of canned gravy. My dad and I dropped $50, not counting tax and tip....for 2....for the hour wait on Thanksgiving single serving plate of your version of a Thanksgiving Meal. I do have to say however, a special thanks to all the staff working. Your service rocked.

The food, in fact did not. Way too overpriced. A total cafeteria serving and taste.

This was a first! After coming to you almost every Sunday for 20 Years! You've made a small fortune off my father and I and our Sunday ritual Breakfast at Cracker Barrel. I've calculated every Sunday for 20 years, we have dropped at least $15,000 in your establishment. So this review carries some merit. Always excellent...Until this Thanksgiving. Apparently not your forte.

Stick with your regular menu. I don't think you quite have a $50 lunch for 2 on Thanksgiving down quite pact yet. Unexpectedly overpriced for we were served...and it was not up to your normal par, in fact,,,,bad.

Canned gravy????? Really Cracker Barrel...what was that teaspoon of cold yellow stuff that was cold dribbled over a tough semi warm 1/8 inch "slice " of cold Turkey. One cold roll ,2 pats of butter, no gravy for the biscuits...cold turkey, a tablespoon of mashed potatoes...tablespoon of green beans...no butter on these Luke warmed what taste like "canned" offerings.

The pumpkin pie was good....but half a quarter teaspoon of whipped cream...we had to also ask for more ...also just a little more and hotter gravy, a tad more than the 2 small cubes of butter, a little gravy for the the stuffing...also a little frosty.

Not you usual class of food....not your normal style at all. For $25-$30 if you add a drink...for two...Dad, as we got up to leave... ...my 90 year old father just smiled at me and said: "WOW. Never again."

A man of few works...unlike myself...lol.

What's sad, is that with your current quality and standards you deem as acceptable to the public....I'm afraid your Thanksgiving experience (the food...not the crowds, or the staff-ALL EPIC!) but the food quality and price just flat- lined a 20 year tradition for what Sundays we have...

We had one of our worst service experiences at Cracker Barrel on 6/23/24 in Springfield. When we went to pay, we used a gift card for part of the bill. The cashier had an issue with the gift card and called her manager, Jason, for assistance. Jason attempted to run the card and said it was having an issue because the new system would not take the card. We showed him the receipt of activation and the cashier confirmed that it was a unused card because she pulled it off the cardboard backing herself. We patiently waited for at least 10 minutes while they repeated attempts to run it. The manager never apologized for the wait or the issue with their system accepting their own card and told us they would not honor the card. I again showed him it was an unused card and the back says it is like cash and has no expiration date. He shrugged and said "there's an 800 number on the back you can call and see if they'll deal with it but there's nothing I can do at a store level." This started my frustration with how poorly the situation was resolved. We continued to ask why there was nothing at all that he could do or try to compensate for the amount of the gift card on his end. Jason just repeated that we could call corporate and hope that they will issue us a replacement card but that he was done attempting to resolve the issue. He was not wearing a name tag or management ID so I had to ask his name. The whole thing was very aggravating because there was no even feigned attempt at a mutual resolution and the manager was pretty rude about the whole situation even though he stated there was a update to the system which likely changed which gift cards would work. We asked if they could just simply swap it straight out for a gift card from there 'new' system and he refused. If their own gift card, that they sold us, is not working because of a system issue, there should be a process in place to remedy the problem rather than to essentially be told it's our problem, he didn't care, and wasn't going to do anything for us on his end. If he is this poor at customer service, I can't imagine being an employee of his as his management must be terrible. Jason needs better customer service training...