Motel 6 Springfield, MO - North — Hotel in Springfield

Thieves!!!! I had planned on giving a good review and still probably would but at thisoment i only have two good things to say....#1. They are great about/with pets. #2. Management smiles and is very nice while they rob you of your money. I stayed here for one night a week ago and had discussed coming back with the manager Kandra for weekly stays and was told the rate would 318.50/week which was fine. Week rolled around i called to make a reservation for this whole week and was told the had no rooms available and to come in in the morning with my ID so they could do my reservation in person so i would get that price. I showed up at 8:45am and was told by the front desk i had to wait for Kandra the manger to show Because he didn't want to do it. Kandra showed and about an hour later after them discussing a 70 loss in their register she finally stayed talking to me and gets me set up with my 318.50 room, i tried to pay but she said no wait until the room is clean and ready im like "okay atleast you know what room im gonna be in so im good i can be patient" then with checkout being at 11 around noon a couple walks in deciding they want to stayover instead of check out so Kandra allows them to with no added charges or anything and proceeds to charge me 386.50 and when i asked why i was told because of late check outs and stay overs i had to pay more but i was getting a brand new room all new everything. Well i bit it what else could i do they already took my money, i get in the room and not one thing is new except the mattresses, the sink is nice but scratched to hell, roaches running everywhere, refidgerator with no insides looked like someone punched it, no phone, no remote, no microwave, so asked for myoney back and was told it was my fault i was in this room because she was hurrying for me "i said no problem im patient ill wait, you chose to force me into a more expensive room" and then began to explain how if i stay after this week then i wont have to pay a week to get the rate i just have to pay daily and keep it going, why do i want to keep being robbed. I never wanted a 400/wk room to begin with i definitely wont be continuing it and whats worse is they know my plan was to stay until i saved for a place so they deliberately robbed me and smiled when telling me she couldn't get my money and she wouldn't give me her bosses number. Unless you want roaches in your beds, and robbed with a smile i wouldn't suggest staying here. They screwed me into having no cash for the week for gas or anything else because they knew i couldn't afford more without it setting back my plans for work and such. Thieves with smiles is what id call this place not Motel 6. Kandra said she would try to fix it after she did payroll Sunday and here we are Tuesday and she hasn't even bothered coming to speak to me about it. Go next door is my suggestion atleast you'll pay the price you're quoted and not blamed for their...

Front desk service was excellent, our room was very clean and bug-free, I'm giving a four-star rating because we were given a list of rules and one of those rules is if you stain towels or bed linens you will not get your $50 deposit back, so that made me feel uneasy about using the towels or washcloth I am a woman so therefore I wear makeup and I like to wash my face with the washcloth in the shower I was afraid the wash cloth would stain with my makeup and that I would not get my $50 deposit back, and I was also thinking what if I start my menstrual cycle and accidentally bleed on the sheets? And if that would have happened that means the sheets would have been stained and I would lose my $50 deposit. I just think that rule is a little ridiculous because things happen, and sometimes people's kids spill juice and things like that and you have to use something to clean up the mess, etc etc ,I think that rule alone made our stay a little uneasy, I would have felt more comfortable if I could have took a shower and scrubbed the makeup off my face with my washcloth and didn't have to worry about and think about staining the washcloth with my makeup and losing my $50 deposit because of makeup stains, so instead I used my hand to scrub my face. That's what shout and bleach is for getting stains out. Maybe that rule should be rewarded or more pacific or taken out altogether. We were scared to even put a towel in the floor to step on after we got out of the shower we was thinking with our feet being wet and the towel being on top of hardwood floor Might stain the towel from the dirt on the hardwood floor. And yes I checked I took some toilet paper and got it a little bit wet and rub it across the bathroom floor and the toilet paper came out real dark blackish brown colored from the dirt that was on the bathroom floor that you cannot see. Please for the love of God change this rule. People should feel comfortable while staying here especially after paying $75 to stay there and people should feel comfortable about using the items that are supplied in the room. And people shouldn't feel bad and lose their deposit because they got a stain on the towels or bed linens. Because of this one rule we would never opt to stay in this motel again if we come back to Springfield Missouri. Aside from that overall service and friendliness and cleanliness was great, the location is convenient of gas stations and restaurants, but the location is kind of hard to get in and out of how the driveway is from the road depending on which direction you're coming...

𝗔𝗻 𝗔𝗻𝗴𝗲𝗹 𝗮𝘁 𝘁𝗵𝗲 𝗙𝗿𝗼𝗻𝘁 𝗗𝗲𝘀𝗸: 𝗥𝗮𝗰𝗵𝗲𝗹 𝗮𝘁 𝗠𝗼𝘁𝗲𝗹 𝟲 𝗦𝗽𝗿𝗶𝗻𝗴𝗳𝗶𝗲𝗹𝗱

I am absolutely compelled to write this review to commend Rachel at the front desk of Motel 6 in Springfield. In a situation where customer service can often feel impersonal, Rachel demonstrated an extraordinary level of compassion, understanding, and professionalism that went truly above and beyond.

My friends and I have been trying to assist a woman and her autistic son and their dogs, who unexpectedly found themselves homeless. We saw her story online and offered to help by coordinating donations to secure a safe place for them to stay until she can get back on her feet. Recently, we fell a bit behind in collecting funds for a few more days of her stay, which resulted in the motel needing to add a late fee – a fee the woman, understandably, had no means to pay.

When I explained the situation to Rachel, she listened with genuine empathy and without a trace of judgment. Her response was immediate and incredibly helpful: she waived the late fee for us, no questions asked. This act of kindness, coupled with her compassionate demeanor, made a profound difference in a stressful situation.

It's rare to encounter someone in customer service who not only listens but also truly empathizes with a challenging situation. Rachel did exactly that. She embodies what exceptional customer service should be, representing Motel 6 with incredible grace and a truly human touch. She didn't just perform her job; she made a difficult situation easier with her understanding and willingness to help.

Rachel deserves immense accolades for her outstanding service. She is a true asset to Motel 6, and her actions reflect incredibly well on the establishment. Thank you, Rachel, for your compassion and for being a bright spot for those in need.

Please note: I did not physically stay at this hotel. My interaction was solely regarding the exceptional service I received over the phone while assisting the woman, her son, and their dogs who are...