612North Event Space + Catering — Attraction in St. Louis

Making brunch reservations here for Mother's Day was the WORST decision I could have made for what was supposed to be a special day. As I write this, me and CROWDS of people are stuffed into hallways and a tight lobby waiting & waiting for a huge list of parties to be called. Clearly, they were overbooked. Dozens of disgruntled patrons waiting in close quarters w/ no answers. The 2 ppl checking in parties don't know anything. First arrived, were told 10 minute wait, now been waiting 40 & there are still 12 parties ahead of us! Manager was called down for a woman complaining, and she handled it by letting this woman's party cut the waitlist. Best part, even tho they cannot accommodate our reservation time, or give us a ball park timeframe, they pre charge & don't allow cancellations/refunds. Absolutely unacceptable & disgraceful for a company that is supposed to specialize in special events/celebrations. So many frustrated mothers & families standing around (b/c of course there are only a handful of chairs for ALOT of people waiting), it's sad really, everyone here paid a pretty price tag for a special day, and this place has managed to put a huge damper on what was supposed to be a beautiful meal. I'm so upset for my mom that I chose this place. Time management, customer service and Management are severely lacking. I would be extremely reluctant to hold a special event here.

Edit: When finally seated, first thing we were told at the table which was so comically small for 4 people, seriously, it was like eating at an end table, is THEY ARE "BEHIND" ON WATER! We didn't know how to react. Asked for clarification, apparently they ran out of drinking water in the kitchen, if we wanted water, we had to go to the bar to get it. Husband goes to bar, water dispenser is empty, bartender is busy serving long line of guest, we should've just left at that point. Thank goodness we didn't buy the bottomless mimosas, our included "Mom-mosas," were warm, WHO DOESN’T CHILL MIMOSAS!?! Unfortunate. Call me crazy, I expect WATER with my meal.

NOT ONE DISH WAS CLEARDED FROM OUR TABLE. My bro and husband had to always clear our plates and find workers to hand them off. Despicable.

The food, they advertised "fresh snapper" was going to be served on their Mother's Day flyer, however, we get there and instead they were serving cod (so dry), nice bait and switch! Almost everything else was completely or almost gone!! Everyone (not just my party, other patrons too) just kept saying to each other, "slim pickins" or, I bet the people before us had a nice meal. THEY RAN OUT OF UTENSILS, seriously, no forks or knives. My husband had to give his to an elderly grandmother at the next table so she could start her meal, he bare handed his waffle and fruit before some finally came out. The fruit ran out, if I'd known they weren't going to replenish, I would have grabbed watermelon the second we were seated since that was the only time I saw it. Asked if there was more watermelon in the back for my mom's dessert, it never came. Dessert, where was it? My bro went for his, they were literally all gone. Which was too bad because the woman at the table next to us said the lemon cheesecake was delicious, but guess we'll never know... (again, if I'd known, I'd have grabbed some of what was left when we were first seated). But I shouldn't have to "hoard" food at my TINY table b/c of lack of replenishment. Rosemary potatoes were refilled constantly, wish that same attention was spent on the other food. Small things, like the "waffle bar," syrup bottle was COVERED IN STICKY SYRUP (& again no utensils, which meant no napkins), so my husband hand to wash his hands in the bathroom after making his plate before he could eat, ridiculous. Oh, and "the view" of the Arch was only seen by a select few who had very specific seats next to a window. To walk to the window would have been intrusive to their meal. So no looking at the arch for us.

Everyone was very nice & polite!! However, today's experience is inexcusable, esp on...

We debated whether or not to post this, but after the horrible pre and post-event communication that we’ve received from 612 after experiencing so many issues on our wedding day, we decided to warn others.

Echoing a few other posts for our August 2023 wedding - the venue itself is great - little decor was required due to the venue having a lot of natural character. The issues we had were due to the lack of preparation and training of 612’s staff. On the plus side, the staff was friendly and professional. When issues were brought to them during then night they did their best to find a solution.

Like others, we had 5+ coordinators throughout our 1 year working with 612. We were handed off to new people without introductions, got ghosted for weeks at a time, had to repeat ourselves numerous times, and only would find out we had someone new when we would send emails and get bounce backs. When meeting with them, I consistently brought up the bad reviews on here to make sure the same things did not happen at our wedding but unfortunately they did. I even was assured by the general manager himself on a call that these things would be under control and the staff would be properly trained given my concerns with the reviews on here, which was clearly not true.

The biggest issues were during cocktail hour and dinner service. They ran out of glasses downstairs at cocktail hour about 20 minutes into the 1.5 hour cocktail hour and were unable to serve drinks/had to go get more from upstairs. People were being served mixed drinks in wine glasses and my cousin under 21 had to go to Kimchi guys on the first floor to buy a soda because they had no cold ones for kids to drink and no glasses to serve them in, and because they were refusing to serve the kids under 21 soda at first. We paid per person for the soda package for everyone under 21, so this was also pretty shocking to hear. The soda provided for cocktail hour was not the contracted Pepsi products, they were all the quarter sized off-brand Shasta soda. There were only 2 bartenders down there instead of the 3 we had contracted for cocktail hour given the large guest count (200 people), which caused some people to have to wait on 1 drink for 40+ minutes. The 612 staff told us that 2 of the 3 bartenders were new and had no bartending experience - I’m not sure why these people were staffed then? This was really aggravating for our guests.

Dinner service was inexcusably delayed. Everyone was seated on time at 7:30 when food was supposed to be served but some tables didn’t end up getting food until 8:40 - some people were sitting at tables for almost 1.5 hours with no dinner/food. Not sure how this even happened since I was very communicative time and time again that we wanted dinner served at 7:30. Kids food didn’t come out until 8:30, when dinner was supposed to be over, and it took my mom telling the kitchen staff no children had been fed for them to realize they hadn’t served the kids meals yet (many of these families needed to leave at this point). No tables were provided rolls (my mom had to ask), and some tables weren’t provided salads at all.

There were other little things here and there, but those were the biggest issues.

I recommend hiring an outside coordination service if you use this venue, or pick another venue for your sanity. While the venue reasonably priced, it may not be worth the headache or stress it causes working with them. I would say over communicate with them to avoid these issues, but I did that and they still happened. We have not even received a response outlying an explanation from 612 as to what happened and why we faced so many issues post event after sending our feedback and repetitively asked for an...

The venue its was very beautiful and it's close proximity to the Arch was an added bonus. My issues with this venue for future weddings would be the staff.

From the time we signed the contract to have the wedding here up to our wedding we had 3 different wedding coordinators. I will say they all were responsive but you don't want people quitting in the middle of your wedding planning. We booked 1.5 years in advanced and we were told we might have the space available for rehearsal. Wedding was on a Saturday so the rehearsal needed to be on a Friday. Of course they had an event on the Friday before our wedding so our rehearsal had to be at noon on Friday which means all wedding party people have to be there Friday morning or Thursday night.

The staff for the day of the wedding was a joke. They were maybe college aged kids who were wildly inappropriate and loud. For example, one would scream loudly while serving food to the point a few guests came up to me and asked what was happening. Another staff member kicked a chair in while walking past it into the table and startled some guests.

Day of the wedding - state of the venue: We were allowed to be at the venue at 1:30 p for our 5p wedding. When we arrived the floors were still dirty from the previous night's event. The bathrooms were not clean and there was no toilet paper to be found. I, and many of the family members helping setup, asked for the floors to be cleaned and toilet paper which kept getting pushed off. The bridal suite was dirty and glittery to the point nobody could sit down. Worse yet there was a LEAKING PIPE in the bridal suite which dripped briefly on my wife's veil. For the cocktail hour downstairs, there was another pipe dripping on guests.

Food and drink service: we had multiple people complain the bar was out of 7-Up at the very start of the cocktail hour and that they had ran out the previous night. We had a donut wall and some of the donuts were meant to be on plates in front of the wall because they had no holes. The staff shoved them on wall pegs which was pretty gross looking. We had the food station option which is buffet style. I guess the people in charge of releasing tables let people go back for seconds before everyone was feed resulting in one table telling me they weren't able to eat food.

We had ordered up lighting for the cocktail hour and the reception which was not setup. I texted the wedding coordinator as soon as I saw this and she didn't respond, however they did give me a gift card to Kimchi guys to make up for the cost.

Our wedding cake top was either lost or cut up because the next day we went back and they didn't have it and gave us chocolate cake (we only had vanilla).

The toilet paper was constantly out during the reception and I had to ask a staff member to please replenish the supply.

Summary: the view and setup is nice but the staff is not what you want on your wedding day. They are unprofessional (maybe not the wedding coordinator) and grossly unprepared to be around formal dinner parties. They may be understaffed which could have caused some issues?

I would not recommend hiring them for wedding coordination services. Not sure if that's even an option but I wouldn't recommend anyone using them as your supporting cast for your...