SSM Health Saint Louis University Hospital — Attraction in St. Louis

My father was airlifted to this hospital with a traumatic brain injury from a fall. The trauma unit was excellent with him. Dr. Roe was the most caring doctor he kept us very informed every step of the way. It was very obvious he cared it was not just a job for him. However once we decided my father was not going to survive this injury we were advised to use the hospice services the hospital offered through Accent Care. It all went down hill from there. During the first day of hospice my father received excellent care keeping him comfortable and also keeping our family informed and comfortable. But after the doctor left and all of my family went home except my sister who was spending the night with him. They came in at 10pm and decided he was not dying fast enough for them and choose to move him out of his room and into another room in an entire different building. He was not longer cared for no longer kept comfortable the room had nowhere for my sister to sit much less sleep. She called me to return to the hospital to try and get some help for my father. I was told to go to ER entrance when I arrived and a security guard would walk me over to where he was. When I arrived at the ER I was told I could not go in the hospital till morning because my father was sleeping. I refused to leave the security guard threatened to call the police on me because I would not leave. I told him that was fine call them. He then told me to drive over to the main parking garage and get an officer over there to help me. This officer also refused to help me but did give me poor directions to the building my father was in. I drove around the hospital several times searching for this building. After 1 hour and 15 minutes of trying to get to my father I then was able to find another security officer to get me in the right building. Once inside I was shocked to the appearance of this place. Escalators did not work and were blocked off the elevator sounded as though it was going to break down as it took me up. Once in my father's room I found him struggling for every breath he took his eyes wide open and very much in distress. I immediately went to the nurses station and demanded some help for him I was told he was receiving all the care they were going to give him. I then demanded a doctor and the nurse named Star told me there were no doctors to give care there the nurses decided what care he was going to receive. Of course I was not going to accept this and demanded a doctor or for my father to be removed from hospice and taken back to the regular hospital. Then all of a sudden there was a doctor available. He came in gave him a light dose of some kind of pain medicine. But nothing to help his breathing. I was told when he was still in ICU that meds were ordered every 15 minutes as he needed them. This DID NOT HAPPEN. I thought I had things corrected so I went home then again at 6am my sister called telling me no more meds were given after I left and again my dad was struggling. So once again I take off to the hospital to get help for my dad. He passed away while I was trying to get there. Accent Care hospice lied to me about the care he would receive if I agreed to hospice. And yes I consider it a lie because they did not carry through on their promises. Never once was i told he would be moved to what I consider the gates of hell or no longer receive meds to keep him comfortable. It was as though once he didn't die immediately after life support was removed they basically stuck him in a very small room and forgotten till he died. So if your loved one is expected to pass St.Louis University is not where you want them. He received excellent care from the trauma unit and hospital staff but hospice absolutely the lowest...

Pre-op team was incredible—Ann and Paxton. They treated me with so much love and kindness. My surgeon is brilliant and so kind and loving. I have had 8 surgeries here at SLU in the last 10 years and I have NEVER encountered such poor post surgery care. My surgery was delayed because of an emergency, so I did not even get out of surgery until probably about 6:30, I woke up in the post surgical unit approximately 730. When I woke up, the First question the nurse asked me when I woke up was if I was feeling ready to go home. I told her I had a migraine. Dr Walker had already informed us that I would be staying one night. My surgery was to remove two masses from metastatic thyroid cancer. She then asked me if I’d ever seen this thing and it was something to blow in when I told her no she told me to inhale and exhale, and then she walked away. She didn’t even check the device Or my results. She didn’t ask me if I needed anything, and I asked her for some ice water, which was the only thing she got me. Previously, the nurses went out of their way to make me comfortable and bring me ice chips, Chapstick and Jell-O, because I hadn’t eaten and more than 24 hours. She told me my vitals were good enough to go home and asked me again if I was ready to go home to which I mentioned that I needed something for my headache and told her she was being rude to me and I started crying. She went over to the desk, where all the nurses were, which I could clearly see from my bed, and they were all gossiping about me and staring at me glaring at . Shortly after that, she sent her supervisor Sarah, over who was rude and short with me, I told her I had a headache and things got worse from there. They sent me over to the next stop still with nothing for my headache, and just major attitude, to a nurse named Evelyn and things were just as bad there. I was bawling in my bed when they rolled me over, and I got no compassion or empathy whatsoever. After an hour of waiting and several request, I finally got medicine for my headache. I also told her I was having shoulder pains, All they wanted to do was get me home because there were no beds in the hospital. The assistant nurse never said a word , or even looked me in the eyes. As she was willing me out, I noticed I was having some sharp pain in my left shoulder and asked to go back to my room, And she wheeled me over there one of the nurses from the previous section was gossiping with Evelyn about me, As soon as she saw me coming back, she scampered off back to the postop area. To which Evelyn stated that “she was just letting her know that she was emailing their manager.” I’m pretty sure that trash talking a patient I’m forcing someone to feel like they have to go home after a surgery even though the doctor said they could stay, is a violation of my patient’s rights. At that point I told them that I didn’t want to stay, because I wasn’t convinced I would get good care at this hospital because of how I had been treated to this point but I didn’t actually want to go home nor did I feel it was appropriate given my condition. But you know my vitals were fine which they actually weren’t. I have never in all my life been treated so miserably, and I have had many surgeries, so my experience is vast. Simply unacceptable and wrong and so many levels not one person showed me any compassion or empathy from the time I woke up from my surgery until the...

To Whom It May Concern, I am writing to formally file a complaint regarding the unprofessional, disrespectful, and discriminatory treatment my mother experienced during her visit to your Emergency Department. On September 2,2025 , my mother arrived at the ER at approximately 2:00 PM after injuring her ankle. She was in obvious pain, with a visibly swollen ankle that could be broken or severely damaged. After waiting for more than two hours without being triaged or seen by medical staff, she briefly stepped outside for less than five minutes to smoke a cigarette, while my brother remained inside to ensure her name would be called. When she returned and politely asked if her name had been called, staff member Lory Kleeman responded in an extremely rude and unprofessional manner, saying: “This is not McDonald’s, we don’t do first come first serve.” This comment was not only dismissive but also degrading, highly inappropriate for a healthcare professional, and racially charged. My mother, who is already suffering physically and emotionally, was treated with blatant disrespect instead of the compassion and care that all patients deserve. When my mother attempted to file a complaint about this behavior, she was made to walk on her injured ankle across the department to speak with a supervisor. At 4:43 PM, the individual on duty who presented as a supervisor refused to identify herself, was dismissive, and showed the same lack of professionalism as her staff. This further compounded the trauma and mistreatment my mother endured. She asked for a wheelchair several times and was denied it. As of 7:34 PM, my mother has still not been seen or triaged, despite being in severe pain and at risk of a serious medical condition. This represents a failure of duty of care, a disregard for patient safety, and a violation of basic standards of medical professionalism. Emergency rooms are intended to serve patients in urgent need, not to leave them neglected for hours while treating them with hostility and bias. This entire experience has left my mother not only physically suffering but also emotionally traumatized. My family has recently endured the devastating loss of my older brother, and instead of receiving empathy and care during a time of crisis, we were subjected to disrespect, neglect, and what can only be described as discriminatory treatment. I am demanding a full and immediate investigation into this matter, with accountability for the staff members involved, including but not limited to Lory Kleeman and the unidentified supervisor. I expect a written response detailing what actions will be taken to address this gross misconduct and to ensure that no other patient is ever subjected to such treatment in your facility. The behavior we witnessed is unacceptable, unprofessional, and harmful. Patients come to the emergency department seeking urgent medical attention not to be belittled, disrespected, and left to suffer. This situation requires urgent corrective action and oversight from hospital leadership. I look forward to your prompt response.

Sincerely, Zariya...