NAPA Auto Parts — Local services in St. Louis

If I could give them 0 stars I would. The service and the people here are useless. I came in today needed help with a battery. I wasn't greeted. I had to walk up to someone to even be acknowledged. A lady assisted me and I'm clearly stressed. She was making rude jokes making fun of my situation. When told this is my last resort, my battery is on its last leg, she was like you don't have roadside?? I told them I used roadside to get here and she continued to crack jokes. They tried to overprice me for a product I saw online for cheaper. I asked did they price match, they said no and laughed... and then was like you can order online.. I just walked out and went to autozone. Never coming back here again. Also they don't loan tools or install batteries. Don't...

Bad service, bad products and a useless warranty. I had a NAPA car battery that would not hold charge, but was just over a year old and under “warranty“. I went into that store and was asked for the receipt of the purchase. I explained that this was a online order and showed them the email confirmation receipt from NAPA. Then I was asked for the paper pick up slip that I was given a year ago and told that without that they cannot help me. A small caveat, I had a similar issue with a battery that I purchased at AutoZone and when I went in there, I was asked for my phone number. They looked up the purchase and that’s all they needed to give me a new battery on the spot. UPDATE: After posting the review, I was contacted by NAPA and they...

Stay away from their Retail Business Development Manager Joseph Spaan. He moonlights as a salesman for a landscaping and concrete company and is extremely unprofessional. My husband and I found ourselves dealing with false promises, threats and childish tirades through texting with Joseph over the course of our project. I've worked with contractors and have experience in sales and this gentleman was one of the worst I've dealt with in my career. It's sad that it comes to this, but this individual needs to take a moment to to some reflecting on how he treats people.

I'm sure the store is very nice. My review is not on this store location. My review is a direct reflection of a horrible person that...