Pinot's Palette — Attraction in St. Matthews

So let me preface this post with saying I NEVER do this. The more I thought about it the more I realized I would be doing our great community a disservice by not posting about our TERRIBLE experience. Last night was my first time at Pinot's Palette. We had a party of 8 lovely ladies there to celebrate a birthday. One of our party just had surgery and physically could not paint but still wanted to enjoy a night out with the girls. This was communicated on 3 different occasions via phone prior to the event. Then again when we all walked in with no dispute. Additionally, nothing is posted on there website or Facebook. After we all grabbed drinks and began painting, our friend unable to paint was approached by the owner. The owner proceeded to make a scene and told our friend she had to leave if she was not painting. We offered to pay for the seat but that didn't change that our friend still couldn't paint. The overly aggressive owner refused to accept the logical offer. Why? I have no idea. I respectfully pleaded with her asking her to be empathetic to the already awkward situation. She was unreasonable and continued to harass my friend in front of 60 other people. My dear friend was heart broken and told the absurdly mean woman that she would call a ride (since her surgery prohibits her from driving). By this time our party was already ruined. Not only is everyone in our party embarrassed but the lady decided to ask our friend to wait OUTSIDE for her ride after harassing her for 20 minutes. That was it. This illogical heartless wretch was kicking her out because my friend physically could not paint. (Remember we offered to pay from the beginning.) I have NEVER in my life witnessed such blatant discrimination. Needless to say we left and I got my money refunded. If you are considering going out for a paint night, I STRONGLY encourage you to take your money ELSEWHERE. I have never witnessed such disrespect and heartless behavior in my life. I promise I will never go back and I hope this post prevents others from experiencing the same aggressive and irrational behavior. No one should be made to feel the way that my friend and or party...

Lots of parking since it's in the Kroger parking lot. Right off the bat, this place impressed me. I did a little research since this was a date night and even the demo I found online for the franchise was great. Pricing for painting is based on the design, time frames, size of painting, and number of guests, etc. They were awesome about the Covid situation and super respectful of everyone's space and masks. *Drinks are not included in the price. *The drink menu was accessible through a QR code and was surprisingly large! They have all kinds of mixed drinks, a large beer selection with some local favs, all kinds of wines- and the drink prices were comparable to any bar. We were also allowed to bring in any snacks we wanted to keep us from drooling bourbon all over our paintings. They gave us 2 brushes (1 thick and one thin) and wisely color-coded so we could all stay on the same track (which is GENIUS). Our excellent presenter for the evening was Jennifer who was easy to follow and very good about reeling us all back in and keeping us on course so we could get done on time. There were lots of extra supplies to help yourself to, many other skilled staff to help you out, and a really great environment to let your creative side free. This is a truly fantastic place and I will be going back. They even have kid classes! I really do love this place and what a great way to bring people back together...

My wife and I came here and had a great date that night! It's a very good atmosphere and the instruction was good too. Several months and maybe even a year have passed since then and I still enjoy the paintings we did that night. Hers is displayed in our home and the mine (pictured) is on display in my office at work.

We'll definitely be back!

On a side but related note, I've recently had some interaction with Kat, the owner, and without going into the details of that situation I just want to share my opinion that she is an A+ class act!! She is extremely professional and displayed a willingness to understand the particulars of our situation and then demonstrated great compassion in a case when is would also have been perfectly understandable and appropriate for her to have responded differently than she did.

Don't try to read into the specifics of that situation but instead just take away from my comments that she is the kind of person that we should all want to be successful and since we "vote with our dollars" in a free market we should want to support her business. Good people do good things with the proceeds of their success and I've no doubt Kat is definitely a good person and doing great things where she...