The Home Depot — Attraction in St. Matthews

Thinking about having your cabinets refaced with Home Depot, think again. Had my cabinets refaced in October 17. I thought using Home Depot for refacing my kitchen and two bathrooms would be a guaranteed way to insure that I would be getting quality work done. I was lied to by the sales associate, Kevin Beard, about the time the job would take, the amount of workers that would be on the job, and the quality of the product and work. Kevin told me that the job would take 3-5 days and there would be a team of 3 people working on the job. The first day of cabinet refacing ONE guy shows up! I asked him where everyone else was and he said he was one of two in Louisville that do the cabinet refacing. In the same breath he told me that the job would take him TWO WEEKS to complete. When I told him that that was unacceptable he told me that he wished I would call to complain. Home Depot, you’re awful at customer service. If this review impacts anything, I hope it’s your customer service. The guy I spoke with from Home Depot apologized, explained why it’d be near impossible for them to send out another worker, and offered a $200 Home Depot gift card. It’s worth mentioning now that you have to pay for cabinet refacing up front weeks before any work ever happens. As you can image, a $200 gift card to the company that you’ve already paid $15k to is a HUGE slap in the face. I told him I wasn’t interested in the gift card, I wanted another person to come out and help knock some of this work out. Installation. I believe that guy’s name was Charlie- not sure because he never told me his name. Slow, messy, unorganized, shoddy work, with a bad attitude. He was so unorganized, jumping around to different parts of the job very sporadically. He was late almost every day, but he always took his lunch break on time sometimes for over an hour. He would take long phone calls, always on his phone texting, and he took a 20 minute bathroom break in my en suite bathroom (without asking). Charlie over took my entire two car garage leaving thick dust on everything with all of his tools everywhere. He never cleaned up after himself at the end of the day, there were tools all over my kitchen and garage for the 8 days that it him took to complete the job. Charlie damaged my over-the-range microwave and tried to hide it. He complained a lot too, he complained about the company that he worked for, and complained that he was the only worker on most jobs. So on the 6th day of work when Ken Bear sent a second worker out to help I was very surprised that he complained. He was upset because he was going to be loosing money on this job on account of him having to share with this new guy. Sheesh! He was the one that told me to call to complain in the first place. I wish that the second guy who came out to work was the guy who had done the whole job. He was very efficient and his work looks good, no complaints on either of my bathrooms. He is also the only reason I caught the other guys name, I over heard him call out to Charlie. I do want to point out that I understand this is a job that shouldn’t be rushed and is very detailed work. While the second worker had a bad attitude also, I think it was because he only had heard one side of the story and made his mind up that I was the jerk in the situation. Whatever though, he did a good job and I was thankful that he showed up. I could get over all of this if the job was done well and if the product was exceptional, but unfortunately that isn’t the case. I have attached pictures for reference. The entire sales pitch and reason I went with Home Depot is for quick installation and the guarantee that you are getting insured & experienced work done.Home Depot completely misrepresents itself and doesn’t care about the quality of work or...

DO NOT GET FLOORING THROUGH HERE.

Worst experience of my life with service and quality. They do not care about you or your experience. They partner with only one contractor in the area who has multiple complaints and reviews on numerous sites. When you contact Home Depot about installation issues they leave you on hold, transferring you all around until the line hangs up on you. When you finally get a hold of a manger they show no sympathy for the troubles you have been put through.

We were offered a quoted price based on a Home Depot professional coming out, taking proper measurements and assesing our flooring needs properly. When the installers gave us the run around all morning then arrived hours late, no masks on and openly coughed while talking to my husband, I was pretty upset. I am pregnant and very concerned for my baby and I's safety during this troubling time. They came in pulled the carpet up said the floors were uneven and that we would need to pay extra. This was not agreed upon when in-person measurements and quotes were given. Seemed strange since I had floors installed through Home Depot with Romanoff installation before and those floors were super unlevel and they did not level them to install new flooring. That was a past nightmare I should have clearly learned my lessons then. Really seemed like they didn't want to do the work and had better things to do. I called Romanoff's office and told them about my horrible day thus far, no empathy, but the same response, you will need to pay extra. I told them if extra was needed then it will be handled by Home Depot, the company I hired and paid.

The installers then said they would use plywood to fix the uneven flooring today and come back tomorrow to do the flooring. Unfortunately, we only had today available, so I asked them to leave. They left our floors tore up and rolls of carpet in our front lawn for us to take care of.

I called Home Depot to request new installation with a different company. We had so many issues with Romanoff last time through Home Depot that have still not been fixed. I didn't want to deal with it all again. Finally, get someone to help me and she says we need to pay to have the floors leveled and we need to hire someone to sand them after they are leveled before they can install. What? I have to hire someone? So much for a full service flooring solution. No apologies for any of our troubles, no empathy for the headaches they caused. I canceled my installation and I am returning the flooring. We are hiring someone to come and sand and stain the floors they uncovered because they are actually really nice, level and seemless, minus a couple planks. Overall easy, cheap, gorgeous solution for us and we will never shop with Home...

So I usually don’t do this, but here we go. Me and my wife recently bought washer/dryer combo from this store. At the time of purchase, we were told that the store will honor the price drop within next 30 days. And to our surprise, prices dropped by $100, so we went to store to see if they would honor that. To our shock, the lady at customer service Sara was beyond rude that she first ignored to acknowledge the customer that was at her kiosk. Then she started doing couple of unimportant things just to keep us waiting. Then finally she felt obliged to look into our matter. So we tried to help her understand why we were there. She flat out rejected that she will give us our deserved price drop rather pointed out that since we had received $100 credit while applying for HomeDepot credit card, we can’t get the discounted price even though that credit amount is totally different than the price drop. So we asked to speak with assistant manager. Turned out she was another gem in her own place. Not only she refused to listen our case as any manager should, she flat out took side of her customer service employee in saying the same thing. So we felt like these team is dedicated in robbing their customers with poor attitude and their unwillingness to help customer any way they can and should. We left with very sour taste and felt like robbed by a Fortune 500 company. After we came home, my wife contacted their online customer service representative and to our surprise not only this person listened and understood our issue, he/she also gave us back our $100+. Moral of the story - a poor management at this store almost cost HomeDepot a lifetime of boycott from a customer, but the online service saved the day. As for the store, I hope management reads this and tries to teach their staff how to treat their customers with respect and willingness to help. Not everything is about saving pretty penny when it comes to multi billion...