Books-A-Million — Local services in St. Matthews

Fantastic store, and I will definitely be back. Decent atmosphere and friendly employees, but I do have a couple of small complaints to my visit. Which is the only reason this review is not getting five stars. For one, I wish that they carried more used books. I also noticed that they have completely removed all of their seating, which is a small disappointment to me. Part of what draws me to stores such as this is the atmosphere in the store, and while they might feel that this will discourage people trying to read the books without buying them, I personally have never been one of those people.

Part of the fun of going into a physical store is the hunt for a book that I believe I will enjoy, and even though I am in a wheelchair, the lack of a comfortable chair, after being in my wheelchair all day takes away from that enjoyment.

The bottom line is that I can pay full price for a book that I know next to nothing about and have it delivered to my front door by the mail from literally hundreds of different sites online. The fun of going to a physical store, at least for me,is searching for that perfect book that you are looking for on those lonely days when you just want an escape from reality. In that case, the more that helps me feel comfortable to help me find that perfect book, the better that it is for me.

While your store is great, and I will definitely be back, I truly wish that there was more seating to make the place more comfortable so that I can transfer into a more comfortable chair and read some back covers after being stuck in my wheelchair seat for hours on...

On Friday 10/2/20, I visited this location and checked out at about12:49 pm. A female staff member with brown hair and slight blonde highlights near her ears rang up my items (she was wearing an apron and working at the coffee shop).

She asked if I had a membership with Books-A-Million, I told her no and also that I was not interested. She proceeded to explain the benefits of membership despite my giving her reason to not do so and did not ask her to. I told her no thank you.

She then responded by saying to me in a shocked tone, "It's free, ..." At this point, I was tired of repeating myself. I raised my voice slightly, looked at her in the eyes, and said, "Ma'am, I'm telling you no." She placed my items in bags and I left the store.

I purchased about $300 in books that day as a gift for a friend. I thought about asking he to cancel the transaction or return my purchase because of how frustrated I was with her not listening to me or acknowledge that I told her no, twice. I decided against it and left.

I will never return to this location again. I understand this employee was likely acting as instructed by her employer. What I will say to the leadership is if you want people to continue shopping at the store and losing money where we could likely get better deals through Amazon, you need to reconsider this. You lost permanent business because of it. That's all I...

I brought all first editions of ernest hemingway as well as a litany of other books. I believe they were nine boxes all together. They were taped closed. I also brought in all first editions of william shakespeare. Tell me why eight of those were still taped closed? I was offered thirteen dollars for 7 books. I watched them.They would not even offer to open the box of books. Look, I get it, sometimes at work, it's hard. However, i've done manual labor my whole life. At least they have sensual air conditioning. Also, the way that they chose to speak to me, truthfully, you couldn't pay me to treat a stranger like that. Take it as you want, but I promise they wouldn't be speaking to people like that out in the free world! That's okay, though, what goes up must come down. I would never shop here and to the people who value your money! I would highly suggest avoiding a place that chooses lies rather than being genuinely honest. Also chooses to half ass there work, rather than go through each book, like someone who actually enjoys books would do! The funniest part is they said it might take at least an hour. Then it took less than five minutes? Half Price more like Half Ass! It's okay you lost...