Planet Fitness — Attraction in Stow

6 month edit to. Construction is complete. The person who asked for my number multiple times quit. However I have sever allergic asthma. Especially to pet dander. Apparently they allow dogs to be with you while you lift? I went in today and there was a person lifting with a pit bull mix dog. I had to leave as it would’ve flaired my asthma. I suppose I won’t be able to lift at this location if they are letting dogs in. I changed from 1 star to 3 star because it’s much better there. Unfortunately I can’t be around dogs especially while breathing deeply from exercising.

Since I’ve been asked to elaborate. First, the person working the front desk would make me feel uncomfortable and asked for my number on more than one occasion although I said no. The entire gym is a construction zone and is a lawsuit waiting to happen. There is construction equipment in between lifting machines, construction dust covering most of the weights and machines, 1/3 or 1/2 of the gym is completely blocked off due to construction, there are no locker rooms available only 3 porta potties outside, there is no spa resources available to the black card members (tanning, massage beds etc) due to construction, no compensation for the amenities being down and although it’s already been two months, there is no timeline for the construction to be done. It is truly the worst gym experience I’ve dealt with. I’ve been to multiple gyms and have been lifting 5-6 days a week for 15 years. Pictures would shock people. I am not exaggerating when I say there is literal construction equipment the customers have to walk over in between lifting machines to get to the machine they want to use. I can almost guarantee a guest will get hurt and there will be a lawsuit. The place should be shut down until construction is done and the patrons should be...

“Manager” Emily should not be working in customer service… I’m finishing a workout on the stairclimber and the wallet attached to the back of my phone falls into the machine — I look around for a few minutes to try and get into it but no luck, so I go over to the front desk and an employee tries to help but isn’t sure how, so they go to ask their manager (Emily). After a minute I go over and Emily immediately becomes defensive, shrugging and saying “I don’t know what you want me to do about it” since the person with the key to the machine isn’t there. Only after calling said person and confirming that they won’t be able to come in until tomorrow does she ask for my name and number (assuming the other person on the phone told her to ask for that, since she wouldn’t have been able to think to do that herself… immediately going to “I don’t know what you want me to do”). My license was in that wallet so I had to drive home with no license. Thanks for that, Emily! Additionally, why would there not be a key to open the machine on-site? And why wouldn’t the person with a key come to the gym in a situation like this?

Looking through other reviews, I see that many others have had negative experiences with her as well, so I ask… why does she still have a job here?

The only reason this is a two star review and not a one star one is because when I went today to retrieve it, a different manager (I believe his name was Matt?) was very polite and helpful. Emily should...

I’ve been a Planet Fitness member for about a year now (one of three gym memberships, as they previously all delivered value in different aspects), and while the facilities themselves are decent, what truly made the experience great were the people—until they started disappearing.

It’s become extremely disappointing to watch every employee who genuinely delivered excellent customer service get either run off or let go. These were individuals who made the gym feel welcoming, consistent, and enjoyable. Instead, I now find myself having to adjust to new faces over and over again—not because of natural turnover, but because management seems unable to retain the good ones. And that’s a management failure, plain and simple.

Let’s be honest—Planet Fitness isn’t some elite training facility. It’s a budget-friendly, beginner-focused gym, and its biggest strengths have always been the convenient hours and a warm, friendly staff. So when management fails to keep the very people who make the experience worthwhile, what’s really left?

As any strong leader knows, you’re only as good as your team. And in a service-based business, your customers feel the impact when you keep losing the people who made them feel valued and seen. This gym has potential, but it’s being squandered by poor leadership decisions. Do better—for your team, and for your...