St. Luke's Health - Sugar Land Hospital - Sugar Land, TX — Attraction in Sugar Land

First red flag. I was informed by my Dr. st. Luke’s would contact me for pre op testing 5 to 10 days prior to my surgery. I contacted st. Luke’s 4 days prior to my surgery and was informed that I was not on the schedule. After insisting over and over I was on their scheduled I was finally informed I was in the schedule for that day and needed to come in for my pre op at 12:30 pm of that same day and was informed at that the pre op required that I fast prior to my visit. I explained at that time that you have to know in advance to fast the day of an appointment. I was then informed fasting was not necessary and that if I did not come in for this pre op my surgery would be cancelled.

Second red flag. I arrived for my pre op appointment and I am told I am not on the schedule.

Third red flag. All of a sudden I have an appointment again but no one knows for what procedure or the name of my doctor. However the staff was adamant that if I was not pre screened my surgery would be canceled. After some additional searching the staff found my scheduled procedure under a different dr.’s name.

Fourth red flag. Apparently the embarrassment on their part caused them to either intentionally or unknowingly take their frustrations out on me with COVID-19 swab test. First the testing person did not use a swab. Rather they opted to use a brush (anyone can look up the CDC testing procedures) which I still have pain from. I asked the technician performing the test if she had been tested this way her self and her response was a laughing no! Personally I think if you administer any sort of test you should have done yourself so know exactly what it is and also be trained properly prior giving anyone the test. By the way the technician said everyone complained about testing procedure. Additionally I have been tested two prior times and it was nothing like what they are doing at St. Luke’s.

First green flag. The only reason I made it this far into the system is because of the confidence of my Dr. and his staff. Also the surgical staff in the op we’re all professionals which gave me confidence in them.

Fifth red flag. I was coming to in a room on the 5th floor to a nurse explaining who she was and what I was to do if I needed anything. Well the first I asked for was some pain medication. First pain meds showed up about fours latter. Second thing I asked for was food since I had eaten anything for approximately 24 hours. All I can say about the food is that I was drugged and couldn’t eat it. I asked every nurse that came into my room if they are the food here and all of the said no.

Sixth or so red flag. Nursing staff. I requested pain meds and muscle relaxers all night. All administered late. Anyone with knowledge of pain relief knows you stay ahead pain and not let it get ahead of you. Needless to say I was able to get about an hours worth of sleep. Not all related to pain but more so the nurses kept my door open and it seemed the only place they were able to have their overly load conversations were just outside my room. I could even hear other patients complaining about the same noise.

Second green flag. The nursing staff and food made my decision to get out of there as fast as possible.

Seventh or so red flag and I guess third green flag. The physical therapist comes in the morning after and says you should be laying on your side not your back and your dr. Said you are good to leave after you walk the hallway once. Well I walked the hallway twice...

My family drove in from Arizona approximately 3 (June 2019) weeks ago. Within an hour of arriving at my home my 84 year old father was feeling awful and shaking uncontrollably. We were not sure what was going on, but we could see that he was in desperate need of medical attention. All asked, Where do we take him?? Quick care? Stand alone medical facility?? Probably not!

There was no question in my mind that we were heading to St. Luke’s in Sugar Land. I had been a patient there about 3 years ago. I felt that was the best place for Dad. We arrived about 6pm. The ER was busy, but after a bit they took him back to triage. Finally he was in an ER room and seen by the ER Doctor. His fever went from 101 to 103... he was still shaking. Was given meds, test run, X-rays etc. He had double pneumonia and sepsis! He was admitted to the hospital and in a room about 2am.

My brother and I left the hospital about midnight to come home, where our mom was waiting. My brothers wife stayed with Dad, she’s a nurse and knows all about his medical history.

My daughter had come over to be with mom, since mom couldn’t go with us to the ER and didn’t have a phone for us to call to let her know what was going on. My daughter just couldn’t let her Grandma be alone while we were taking care of Dad/Grandpa and most of all her husband of 64 years!

My heart broke when we got home and Mom asked where’s your daddy? We assured her he was in good hands and we would see him in a few hours.

We headed to the hospital to see Him. We hurriedly got out of the elevator and made our way down the hall, I realized I had been on this exact floor before.

We kept walking.....

No way!!!!

The little hairs on my arms raised! I had goosebumps all over!

I told my brother this was the very room I stayed in when I had surgery 3 years ago.

What are the chances of this happening!

Dad was there 8 days of their 2 week visit, including Father’s Day. They are back home and he is doing better, but taking it easy.

Our family is very pleased with the care Dad received at St. Luke’s Sugar Land.

He was very very sick and very fortunate he was in good hands. Lots of antibiotics, fluids etc.

Not many at 84, with double pneumonia and sepsis make it.

Although we really didn’t get to do much on their visit...I hope to visit them soon with a Texas brisket in hand. That’s one thing he wanted to eat, but was too sick to eat much.

Thank you to all at St. Luke’s for taking great care of Dad!

I must say, even though he was very sick and needed to be in the hospital, he’s not one to sit still for very long. Thank the universe he’s 84 and not in his younger days. He’d be fit to be tied (LOL) and hell bent on getting out of there most likely after a day or two. No questions asked just calmly pulling everything off and leaving. 🙂

I bought them a mobile phone, now there is always a way of communication no matter what!

I hope wherever anyone goes they receive quality care for their loved ones. For me it will always be St. Luke’s Sugar Land.

Final note: Shame on BlueCross who denied several requests from his doctor in Arizona for an X-ray/scan weeks before this incident. All of this could have been prevented. Dad had been coughing, chest pain and not feeling well for over a month!

Why would Blue Cross not allow a simple X-ray or ct scan is beyond me! We could...

Would give 0 stars if I could, here's why: My mother had an intestinal blockage and to prevent surgery she had to have a tube up her nose leading to her stomach to have liquids removed to relieve pressure. The RN (who is supposed to be a trained college grad mind you) put the tubing together wrong the first day,resulting in 10 hours of no care. Then there was difficulty with the machine.All in all, several hours were wasted where the machine wasn't working, or the sorry excuses for the nurses would NOT turn it on, saying they were short staffed as if that made it ok! A family member had to watch and learn and turn it on and off for my mom, for the times the RNs wouldn't do it!

RNs would often spill the stomach juices on my mom, when they would disconnect the tubing, and not change her sheets leaving her to lay in her filth.

Almost KILLED my mom 3 times, I'll just list one of the times: They are supposed to monitor patients, well they didn't check on her and the IV alarm went off and no one came to check it. Turns out the iv was about to deliver air into her veins. Thank goodness a relative insisted on getting a rn, who FINALLY came running. :(

Mom was bedridden for a week, so to prevent blood clots they put leg compressors on my mom. Then they would routinely forget to turn them on. :(

One of the times mom was waiting on a rn, a family member had to search for one, since no one would come. He found them all at the nurses station on their phones and Ipads.

When mom called Rn for help, Rn hung up on her while my mom was still talking. Mom complained to another nurse about it, she was told the nurses were very busy.

Mom had to urinate, but needed the RN to disconnect her, and she needed her pain medicine as well. Rn said she would "be right there." She didn't come until 1 hour and 20 minutes later, when my aunt and I were so angry we ignored my mom's pleas and had the nurse come!!!!! (mom was scared to anger the nurses)

When removing tubing one nurse yanked on it so hard she would have pulled the tubing out if my mom hadn't held on to it.

Some nurses didn't wash their hands.....

My mom lay there in severe pain for 4 hours before the rns gave her pain medicine..4 hours!!!

Doctors couldn't agree on treatment causing confusion and doubt for all of us.

We were never informed of a specific time OR time frame for the Dr.'s visit so that multiple family members could be present and stay informed.

Family member overheard rns complaining to each other about another patient.

Mom was told the surgeon who would perform the surgery (if she needed it) was a specialist in Gastroenterology, in reality he was just a general surgeon.

Needless to say mom won't go back here, and I will not allow any other loved one to. I will warn everyone I know about...