MD Anderson in Sugar Land — Local services in Sugar Land

First let me say the staff here is phenomenal. Over five years, I have been a client at infusion, lab, and physical therapy. I am confident that I am getting the best care possible. A year or two ago this location started phasing in computer kiosk check in and, consequently, phasing out customer service. Not everyone can use the self check in system. There may be physical, skill set, or systemic reasons. I think it is perfectly reasonable to have self service as an option. But is horrible customer service to expect those of us who can't or even just choose to interact with people rather than a computer screen to explain ourselves every visit and then receive a lecture about how we better adapt because this will soon be the only way to get to our appointment. If that's the case, I am sure I can find somewhere to schedule an appointment where the person behind the desk says, "I will be happy to help you"...

The charge nurse, Cherry is ridiculous. You chose to do this job and for you to rush and make my wife feel not important, who is taking on a battle of her own, is just wrong. You’re supposed to make people feel cared for but instead you have made us feel like we don’t matter, that my wife doesn’t matter. I hope you truly take a look at your self and reevaluate your self for the work position you’re in. Quit saying sorry and maybe find a solution that betters the patient instead of pushing them out. It’s not about your convenience, like I said you signed up to be a nurse, no one forced this on you. Do your job, or find something else. Patients are supposed to feel wanted and build hope in their journey, not feel like they are...

The best hospital and customer service I have ever had. I was diagnosed with a rare autoimmune disorder and had no where else to turn to but at MD Anderson. They made me feel like a person and not just a medical number. The office staff in the breast clinic is just amazing and was always kind and courteous. But my doctors and the team that I had always made me feel comfortable and made sure I always had the best treatment. With me traveling to Sugarland from Austin every week, it was taking a toll on me and my family, so they made an effort to find someone in my area to treat me for the remainder of the time. It was so bittersweet leaving them and without them I wouldn't be were I...