Once Upon A Child Sylvania — Attraction in Sylvania

I have a bitter sweet customer service experience with this company. Staff could be more customer friendly to sellers & should remember that sellers are potential buyers. Word of mouth travels and even if this is a established company the goal should always be to attractive new/more business. First off, I normally donate my children items (rather used or still tagged) to the Cherry Street Mission or Salvation Army because I would rather people benefit from them for a cheap price or free, however this past Sunday I decided to take the fairly used to brand new with tags items to ONCE UPON A CHILD (Sylvania Location); an suggestion from a friend. Anything used was rewashed the night before, dried and neatly folded, & any thing brand new (never worn), formal apparel or outwear was put on hangers & had a see through bag put on top (for protection), along with grouped by classifications. When I walked in (without my items), there were two cashiers standing at the registers & only one of them spoke or greeted me, the other gave me a unpleasant look, honestly made me feel unwanted. My initial question was "when was a good time to bring in items to be viewed," the more friendly cashier answered my question. The other cashier continue to ignore me. When I came in with the items the cashier who wasn't customer friendly was the one to check me in, she still did not smile nor speak, and began lecturing me on my items being bagged. I understand there may have been a policy but as a first time seller, her approach was very nasty, "sometimes it is not what you say, it is how you say it." To sum up the story, the more approachable cashier is the one who went through my things, she was able to purchase majority of my items and even complimented quite a few things. I did not receive much for brand new items that I paid a lot for but it was a last minute decision and I appreciate what was able to be bought, I understand they cant afford to buy them for what you paid. Moral of the story the staff could be a lot more friendly to sellers, just as they would to people that are buying. It is all a business and sellers could be potential buyers so staff needs to keep this in mind. A simple smile and greeting should be the expectation of the management team. Customers should not feel like the staff is annoyed or...

If I could give this location negative stars, I absolutely would. DO NOT SUPPORT THIS LOCATION! I want to preface this by saying my husband is currently deployed. It has been extremely hard on our two kids. They were great when shopping and as we were checking out my 3 year old got emotional. I was able to sooth her and finish checking out. As we were leaving Robin looked at her other coworker Cindy and said, “If that was my child I would smack her.” At first I didn’t hear her until my friend who was checking out came and told me what she had said as I walked out. I then went back in and confronted them . Asking who said it and why. They work in a children’s environment and are openly making statements like that to where even her manager Maryanne shrugged. Even as I was asking for 5 minutes on who said it so I could take it to cooperate Maryann still defended her saying she didn’t hear anything. Then when Robin finally came out and admitted and her reasoning why was because she’s a grandma and if my three year old daughter was hers she would have. She is so lucky I care more about my children than anything. It took everything in me not to hop over that counter and show her what a good slapping would look like. The most disrespectful, cowardly, and disgusting worker I have ever met. The fact none of the other workers even spoke up and the manager just shrugged after she admitted she said it, without giving her any consequences is disturbing. I’m absolutely disgusted, and scared for other children who go shopping with their parents here. Don’t work in a children’s environment if you don’t like children, as well as you can’t understand that children also have bad moments/days too. If she was so comfortable saying this then how many other children has she made these statements about, and how many of the coworkers have as well too? I returned all of my items I purchased with Brittany, who also seemed not phased at all by the situation. I will be contacting cooperate. I will never give them my business at this location ever again. This was incredibly terrible to go through...

It was my first time visiting this location on Sunday, 11/9/25, around 11am, and my last as I will not be giving this place my business again.

I was shopping with my 3 yr old daughter when she suddenly needed to use the restroom. As any parent of a toddler knows, you don’t have a big window from when they say they need to go to when they need to go. We rushed to the restroom area, but there was an “Out of Order” sign posted. No problem, things happen, so I asked the woman at the register where my daughter could go. She told me there were no restrooms at all and that even employees didn’t have one to use.

I grabbed my things to leave, but before heading out, I asked another employee at the “Cash for Clothes” line where she uses the restroom, hoping she could recommend a nearby business. She told me their restrooms were out of order. I understood, so I clarified, “Where do you as employees go?” She admitted they share an employee restroom but use it sparingly. The employees clearly did not want to allow my daughter to use it and continued to make excuses. Eventually, she reluctantly said she could ask someone to unlock it, but it was obvious she didn’t want to. When I asked again for a suggestion of where I could take my daughter, she shrugged and mentioned maybe trying the furniture store next door, but couldn’t guarantee they had one.

Thankfully, another customer overheard and kindly suggested that Target was probably the best option.

There were three middle-aged women working, two with blonde hair and one with black hair. Their attitude and unwillingness to help a parent with a small child were unacceptable. Do better. Imagine running a business that caters to children but draws the line at letting one use the restroom. You really can’t make...