Club Pilates — Attraction in Tampa

I went about 3 weeks ago for the 30 minute intro class. I received an email after signing up, but no information that I would need to bring any equipment or come prepared in any way. I got to the studio and they said I have to have grip socks to take the class. I understand policy, but why would you tell me right before the class starts when I have no other option but to purchase overpriced socks right then and there? I had to pay $20 to participate in what should’ve been a free class. I understand the policy, so I got over it, but it just felt like they wanted to get money in a sneaky way. I would have bought some more reasonable priced socks before if they had told me policy before! Then the instructor came in. She was so incredibly disengaged, unwelcoming, short, and rude. I felt uncomfortable even telling her about my limitations and then when she was sternly telling me in class to stop taking rests (again, this is my FIRST pilates class, why are forcing me to push through pain?) I had to super uncomfortably tell her the move was too hard for my body. She had no interest in the students or class. I talked with all the women after the class and they agreed. No one signed up. Chose not to sign up despite wanting to continue learning pilates. I wasn’t going to say anything because I knew I wouldn’t be returning, but then they texted me for a follow up. I explained everything I wrote above, and a kind woman called me to apologize and said none of that should of happened. She said the manager would be in contact with me to go over what happened. Manager never called! It’s been more than a week, no contact from the studio after the front desk lady said I would get a follow up. That is why I chose to write this review. They don’t care about new students or making your experience enjoyable. They don’t care about true follow up after a poor experience. I would not recommend...

Club Pilates South Tampa is not abiding by the COVID guidelines. They have not reduced capacity by 50%, they do not clean between classes, they do not practice social distancing. They operate today as they did before the pandemic. The only difference is they hand-out extra wipes to the clients. We (a group of their clients) have yet to see any of the employees clean anything during the 30 min between classes. We watch some clients do a cursory cleaning, and quickly leave, but we have never seen an employee come behind this client and properly clean the equipment...no oversight. The class capacity before the pandemic was 12; the capacity now is 12...no change, not even an attempt. Club Pilates South Tampa is an outbreak waiting to happen, and it appears ownership and management are only concerned w/ getting 12 paying clients in each class.

Katie, Wish you had actually read our input. The reason you do not have a client by our name is because we are a group of concerned ladies that don't want to be labeled as a "Karen". Please listen to us, we are concerned. Don't tell us you have a max capacity of 33 when you only have 12 reformers...don't count your retail space, you are hedging, not complying. Ask yourself, if the CDC Tampa check on your studio for the 1.0 class at 10:30 on Sunday, are you compliant (it is full)...you know better. Why have we not seen your employees cleaning equipment, as we mentioned in our original note? You and the owner know you are not in compliance, as HCO sees a spike in infections, please bring your studio in compliance so we can enjoy a great...

Katie called me after I had left a bad review about Meg, the manger, and said they think it’s best I don’t return because she needed to “protect her employees from me”. I was shocked, but I kept with the discussion about when and how much I was to receive. She then offered me a refund for three charges; a gift for a friend of mine, a pack of private sessions and the subscription for September, totaling $1614.00. I asked when I’d receive the refund and she said I should receive the refund notification email later that day, on September 14th, and the funds would be in my account in 5-7 business days. The owners then called me to discuss the review I posted regarding the terrible service I received. They then told me I’d have to sign a form refuting all false claims or reviews made about them. Which obviously this review Is true otherwise why would I be writing a bad review if they have processed my refund? Hopefully they don’t get away with this in the future.

Update: I reported them to the State and to the BBB. I submitted disputes for all three charges to my credit card company and received the full refunds due to the franchise not abiding to the terms of...