Storyteller Cinema 7 — Attraction in Taos

Don't expect any kind of decent customer service. Bought tickets for the first show of the day. We get inside the theater there were no seats for my daughter and I to sit together. She's only 10 and I'm not ok with her sitting away from me. I went and asked if we could wait till the next show. Big guy sitting behind the counter says no, tickets are only for that show. Ok, can I get a refund and purchase tickets for the next show? Again he says no.I said I wish I would have known that before I bought my tickets. Then very rudely says "it says on the back of the ticket". You mean the ticket I have to buy to be able to even go in the theater just to figure out I there is nowhere to sit? Make that make sense please. There were people saving seats for a sold out show. Instead of big guy sitting behind the counter doing nothing, he could have been in the theater trying to help customers find a seat with they ticket they paid for. I'm ok with driving a little further to Espanola next time. At least their staff actually helps...

After being verbally assaulted by a woman in the theater the manager came in and started telling us how we were wrong before we could say anything. We left the theater to try to talk to her when she told my husband to shut up so we asked for a refund. My husband gotad at the way she was treating us and so got a little loud and she continued to be rude and refused to listen to what actually happened instead telling us she didn't want to hear it. The managers name was Nancy and we will never return to this theater or any Mitchell theater because of her horrid attitude and customer service. Stay far away from this theater prices may be great but that is only because they lack other places.

*Update: contacted management with all my contact info so I could share my experience and was not able to get a hold of anyone or get a call back. This company really doesn't care about...

Began with an uninformed sale of tickets; because of this error, we were late to our film. After the ticket ordeal, the snack attendant made multiple errors while serving us. He brought us the wrong food, and mispriced our sale. After now being ten minutes late to our movie, we then found hair in our popcorn. Terrible! After our movie ended, we went out to get our coats from the car, but got locked out while waiting for our friends (in a longer movie). We then witnessed employees making popcorn for themselves. While locked outside, we also happened to notice the atrocious mess along the theatre entrance. Dried fluids lined the windows, doors, and handles outside, not to mention the popcorn smashed into the side walk. Altogether a terrible experience, that made this night one not to remember. Would...