D & S Appliance — Local services in Taos

First appt my assistant couldn't get there in time when they were 30 minutes past the original appt's arrival window. This was a mix of mine and their fault (me thinking my assistant could still make it in time and them being late to the arrival window). When I rescheduled weeks later on a day I knew would work perfectly because they said, we'll put you at 8am first appt. That 8am appt turned into an 8-10am window when that day came, which they no-showed because the warning 15 minute call wasn't answered immediately (phone service is pretty unreliable in NM). Meanwhile my assistant was there at 8am waiting for them. Desk appt person told me it's "common sense" that if a client doesn't answer the 15 minute on their way call, they won't come (this was never communicated as a requirement and every company handles this differently) so they just NO SHOWED and I wasn't even updated on any of this until I called to check why they didn't show up. They said they would come by later that day so my assistant waited all morning and afternoon on them to return after the 3 appointments they put in front of mine. Then 6 hours they called and said, whoops I guess it was way more than 3 appts so we can't come today. Terrible communication and their time is all that...

Reliable service and fair prices. My experience has been that the technicians arrive on time and are knowledgeable. When I have spoken with Catherine in the office, I always get a thorough explanation of why the repair was necessary as well as a break-down on the cost of parts and labor. I have a relative in the business, so I always cross check to make sure prices they are charging are fair. On the last repair, my relative told me that he couldn't get the parts for the price they (D&S) were charging. He said he wouldn't want to do the repair for twice the money. D & S is a first rate company, and based on my experience, I recommend...

D & S gave us 1st class service on our refrigerator repair. It started with their office customer service rep who scheduled the call with us. She was professional and friendly, and followed through on her promise to us get back with us if a cancellation slot opened up. We appreciated that commitment to her word. The service call itself with Sergio was outstanding. He too was professional, courteous, knowledgeable and prompt. He left the kitchen and refrigerator as clean as when he arrived. He returned our refrigerator back to temporary working condition (thank goodness!) and has the replace part on order for completion of...