EōS Fitness — Attraction in Tempe

Friday, September 06, 2024, I spoke to Eduardo and asked him if I can speak to someone who can answer my questions unfortunately upper management was in their branch and have a meeting and asked if they can give us a call back and speak to a consultant and I said “YES”. I waited the rest of the day, but I did not receive a phone call.

The next day, September 07, 2024, we showed up and mentioned I spoke to Eduardo about calling me back but never heard from anyone. Eduardo heard me and approached us and was very apologetic and explained to us what happened that someone threw the note where my phone number was written to which I responded, “No worries, totally understand”. He asked us to sign up in the tablet and upon signing Sophia directed us to follow her. We sat down and asked different questions why we came to the EOS. After answering all her questions, she asked us again to follow her so she can walk us in the entire building. As we were walking, she was talking so fast that we did not get any information we needed to because she was talking so fast like 1000 words per second and at the end of every sentence, she says the word “SOLID” louder than other valuable information about the gym that we want to know other than the word “SOLID”. That was a 2-minute walk around the gym. We were asked to sit again, and her question is “So what package do you want to sign-up” and showed us the package. I asked her about military discount that they offer and immediately said we do not acknowledge and/or recognize that offer. We asked questions but again she does not take her time to explain instead she was rushing and talking extremely fast – not considering if she is talking clear to her potential clients that all she wants is sign here and we are done. All you can hear in every sentence is SOLID………. SOLID…… SOLID. With that we said NO we are not interested and decided to go to another branch who spoke to us for 30 minutes or more and answered all our questions very professionally and signed up for...

So let me preface this by saying that I’m an aerialist…more specifically a competitive pole dancer (yes, there is such a thing…check out the Pole Sport Organization-PSO on IG). So my workouts are really… weird. I’m the weirdo doing acrobatics on the pull up bars. As such, I need a gym with space and some good and varied equipment.

I was in Tempe for dance practice and needed a gym nearby between rehearsals. I don’t typically go to EOS but it looked like a good place with space and where I could actually TRAIN. You see, there’s a difference between TRAINING and working out. Training is more focused, specific and committed. I’m not knocking those who “work out” and don’t necessarily “train” as seriously at all. I’m just saying there’s different levels of commitment to working out (I think we all know that).

And this is where this gym shines; it’s super good for people who work out, who are new to working out, who are serious about working out and also for those who TRAIN.

I didn’t feel like I was at another competitor gym that we all know of with a reputation of having mighty good entertainment from it’s patrons (it’s main color scheme is purple and yellow for those who know which gym I’m talking about). So even though EOS is cheaper than other gyms, it doesn’t mean it lacks in quality or style at ALL. They had everything and more than I needed (including something reminiscent of a pole where I could practice my handsprings), and the people were super nice.

The manager on staff (a tall man, maybe in his mid twenties, who’s name started with a D…I can’t remember it right now) was wonderful. He made me feel super welcome even though it was my first time there. He seems to really care about the workings of the facility and his attention to assuring customer satisfaction was apparent from the beginning.

You’ll really enjoy yourself here no matter what your level of investment is. It’s a great, clean space with great smiles everywhere.

This will definitely be my training pad...

I signed up for a week free with EOS (1727 W Ranch Rd, AZ) back in Feb/Mar. I decided to cancel the membership beginning of march because the location just didn’t work with my schedule. I called and spoke to a member who assured me that it would be no problem to cancel but I would have to pay the annual membership fee since it was after my trial. I said that was okay and I understood as long as they cancel the rest. Since then I have been charged the last 3 months. I called the first time I was charged after canceling to get a refund and they mentioned I would and never did but I decided to not pursue it because it was just 22$, which is not the case anymore. It is now June and I have talked to multiple team members who keep assuring me that it is cancelled and I even spoke to the assistant manager Raul who was very sympathetic because he did see it in my notes and mentioned that this has been happening a lot at this location. He assured me on Wednesday May 26th that I will be receiving a refund for those months that have been charged wrongfully. He said he would call me back in 3 business days to check in and has not. I called back yesterday to check in with Raul and the team meber mentioned he was not in and would be in the next day. I called again the following day and spoke to a very rude team member named Ellion. I asked him for the coporate number or email adress. He then mentioned he was a manager so I explained my situation and he said to talk to Raul but didnt know when he was going to be in. When i asked for any district manager contact information he hung up. I called again and he hung up again. This establishment has great equipment but the staff is absolutely horrible and for this I ABSOLUTELY DO NOT RECOMMEND, especially if you are going to cancel your membership...