GameStop — Attraction in Tempe

Game Stop I Hope You See This

So today I went to GameStop and I wanted to purchase a wireless headset for my Xbox and I was greeted nicely, and the gentleman wanted to know what I wanted or needed help with I told him “yes, I’m looking for wireless headsets for the Xbox and do you have any recommendations?” He proceeded to show me his recommendations and without a second thought I took his opinion because at GameStop the employees are typically the professionals or the guides to lead you to the best options. Then I proceeded to purchase one of the headphones that he recommended; I went back home to test the headphones and unfortunately the headphones were not compatible with Xbox. I went back to GameStop and wanted to get a different pair of headphones. Although I did purchase the warranty which should cover defectiveness I was almost not guaranteed the new set of headphones just because they weren’t damaged. I was just a little upset about this because first of all they were recommended to me. Additionally, the employee told me that it is my fault and that I didn’t do my due diligence to review any products that is compatible with Xbox, which is understandable,however, in the eyes of the shopper, the GameStop employees are almost professionals to us so of course I’m going to take his recommendations in any game, console, or even headphones that he does recommend. I do want to say that I am thankful for the manager for overhearing the conversation because he was able to allow me to purchase a different set of headphones although I didn’t get all my money back, which is understandable because it’s business. I only paid an extra $20 with the addition of my trade-in for a new headset.

At the end of the day I do understand everyone is just doing their job and there are certain lines you can’t cross because of the totem pole, but the comment I received was very...

Dear GameStop Team,

I’ve always had good experiences at GameStop, but unfortunately, today was different at the location at AZ Mills Mall Game Stop. I visited your store and entered right after a couple who had been waiting outside. There was an employee named “Wolfee” assisting customers at the time.

I noticed he was noticeably rude to the customers ahead of me, and unfortunately, my interaction with him was similar. His attitude came across as passive-aggressive, dismissive, and unprofessional, especially when I asked a few questions about a product. It genuinely felt like he had a chip on his shoulder.

Having worked in customer service myself, I know how important it is to treat people with respect and create a welcoming environment. This kind of behavior not only reflects poorly on the individual but also on the store and company as a whole.

I’m not sure if he was having a tough day, and I hope everything’s okay on his end, but it might be worth addressing, as it left a negative impression.

Thank you for taking the time to read...

Terrible location. Placed an order for pick up well within the window to receive it the same day. I waited 2 hours after ordering before I decided to go browse the store while I waited for my order. I arrived and the store was closed with a sign saying "be back soon". Little did I know the employee working there had walked past me and the store at least twice while I waited outside. The employee came back and I inquired about my order. He said it hadn't shown up in the system but I could cancel the order and buy it in person. That didn't make sense to me so I chose to wait. I went back home and long behold my order was magically cancelled due to "payment issue" yet the hold for the purchase is still on my card. I like GameStop, but this location should have been one of the many...