KAY Jewelers — Attraction in Terre Haute

I bought my wedding set from Osterman, and when they went out of business Kay's contacted me to let me know that they would take over the warranty. It was fine the first few times I had my jewelry checked, but I have been in there four times in the last month to have it checked and they are "busy" and no one is available to help. They usually have more than one person helping a guest or have people doing things other than providing customer service. One day they were having a bridal event and after the person asked if I was there for the event and I said no, she said she couldn't help me. Today I was told I picked a "busy day" to come in--there were four employees and two customers other than me and I waited 20 minutes before asking if I could schedule an appointment for a less busy time and was told that they don't know. If they had been bust any of the times I have been in there (other than the bridal event when they WERE busy), I would understand. It seems like they do not care if you aren't in there to spend more money.

I will not buy from them or any of their affiliate...

Saw a watch in their display case that I wanted to inquire about. Stood around a while, but they were busy. Came back later, 2 customers, three salespersons. Third was filling out a form, never spoke, finished writing, took form to cash register and went to answer a question one of the other salespeople had apparently asked earlier. No "I'll be with you shortly", nothing. Then proceeds to continue double teaming the other customer with the salesperson she had answered the question for. I took a picture of the watch and left. Tried to call back later to inquire about the watch, but they did not answer their phone, and no voicemail. Looked up the watch online and found out it was a Kay exclusive. Bought something else from a different jewelry store. With treatment like that, they are not getting any of my money. On the same visit to the mall, I visited Ashcroft & Oak and Zales. Difference was night and day. I was greeted promptly by friendly, attentive staff at those...

Husband purchased a ring for me, we sent it off to get resized 2 days later as we were told by 2 different employees it would be no problem at all. Waited a month to pick it up, and instead get a call saying it couldn't be resized up more than 1 size, a day after the pick up date, because it was Le Vian collection. Spoke with the assistant manager and she said no one knew it couldn't be resized until they got it back, find that odd because I doubt this was their first piece from that collection to get resized. She then told me they just so happened to have had a customer custom order the same ring in the store that could be resized up 1 size to fit me that was never picked up that I could wait another 4 weeks for or wait 8 more weeks to get my own custom ring. Horrible customer service and all employees lack knowledge on what they sell. She also mentioned, " they JUST sell the rings,...