Marco's Pizza Corporate Office — Attraction in Toledo

I was in the Indian Land store on 12/22/2012. I ordered my Pizza to go at 8:29pm. After waiting 20 minutes i witnessed the cook in the back take a dirty knife and wipe it across his apron, that was filthy!!! i was disgusted and told the manager, Sam, I expected a new one. He said he would have it delivered to me but he was not willing to do any more. he stated i was getting a "good deal". When the delivery guy brought my pizza, it was the wrong order!! at this point i called the manager back. He acted as if were no big deal and had no concern with it. he said the guy would be back shortly with the right order. At this point i was so upset i asked him for his bosses name, as i felt he was not running things the way he should, and had very poor customer service skills!. He was completely smug and told me i could call 1800 Marcos... obviously this is not a real number, as it is not even enough #'s. So i called back, and told him i wanted his bosses name and the real number. Sam said he had no bosses name for me. the only contact he has is corporate, stating when he has a problem he has to call a corporate office. then followed by telling me to look it up online! When the delivery guy got back He told me the main guys name is Gary but had no number. When i finally got my pizza It was 9:57pm. I am completely disappointed in Marcos and very concerned about the possible growth for this store when being run by such a person like this. The manager Sam never offered a coupon, a discount or even my money back... which at this point i think would have been the only option. I will never order from Marcos again as long as this guy is here!! the smart business...

Marco's had become out new go to for pizza. I am allergic to onions. We ordered a Deluxe with no onions. When the came, it had onions on it. I checked my receipt to make sure it wasn't my error and it clearly said "no onions". Inconvenient, but no big deal, everyone make mistakes. I called and politely told them there were onions on the pizza and requested a new one. The lady do answered the phone was extremely rude. Stating, "I don't know when we'll be able to get it out to you. We have eight orders and one driver." I was annoyed at her demeanor, but I am the only one in the house that can't eat onions so, again, no big deal at least everyone else can eat and I'll just wait. When they came to deliver the new pizza they actually requested the old pizza back, like we were trying to scam them or something. My husband told them they could have it back but there are pieces missing as my family had started eating it because we had no idea when we the replacement would arrive. They had the nerve to act indignant with US like we were supposed to just sit around and wait to eat at their convenience. On top of that, I'm offended AF that they would act like we were trying to scam them out of a pizza or something. When the whole situation was because of THEIR mistake. If they would have made the pizza right on the first place then they wouldn't have had to been "inconvenienced" to actually do their job properly and provide us what we paid for. Long story short (or long, lol), I'll never order from...

Marco's Pizza 5159 Columbia Rd Grovetown, GA

I am writing to express my dissatisfaction with the quality of service and food I received from your establishment on 8/11/2024 My order, which included wings, was delivered in an unacceptable condition. The wings were overcooked, rendering them inedible, and to make matters worse, the box containing the food was open upon delivery.

After contacting the store to address these issues, I was met with extreme rudeness and disrespect from the manager on duty, Gabby. Her behavior was unprofessional, and instead of addressing the problem, she chose to argue and be sarcastic. Her dismissive attitude towards my valid concerns was disappointing and unacceptable.

I understand that mistakes can happen, but the lack of accountability and professionalism displayed by Gabby only exacerbated the situation. As a customer, I expect to be treated with respect and courtesy, especially when bringing a concern to the attention of the management.

I would appreciate a prompt resolution to this matter, whether it be a refund for the unsatisfactory order or a gesture of goodwill to restore my confidence in your establishment. Additionally, I hope that steps will be taken to ensure that such incidents do not occur in the future and that customer service standards are upheld.

Thank you for your attention to this matter. I look forward to hearing from you soon to discuss how we can...