SKECHERS Factory Outlet — Attraction in Town of Babylon

I’ve never been treated so disrespectfully in a store. I went to the Skechers Deer Park location to return online shoes I purchased with Apple Pay. I had the receipt, my ID, the product, proof of purchase, and even my new card after being told to come back with it. The manager was hostile, raised her voice, and repeatedly implied I was trying to commit fraud. She refused to process the return or even offer store credit. This was not a simple misunderstanding. The manager’s tone, accusations, and outright refusal to honor a legitimate return were discriminatory and unacceptable. Her conduct suggested prejudice—whether based on my appearance, tattoos, or assumptions about me—and it was a blatant violation of basic customer service and respect. I have never been treated this way in any retail setting, and I will not tolerate being profiled and publicly...

The last time we will visit and buy from this branch. 3 people we talk (the workers) doesn't help us. Not nice. We ask for a specific kind of shoes, even showed the picture. The other lady said whatever is there is there. The other guy said its not on sale. Even I don't ask if its on sale. I guess they judge our looks like we don't have money to buy.. I love Sketchers so sad their people are not. I will just order and get it from different store. Their not...

I had the most amazing experience at Skechers thanks to Gloria! As I reached for a shoe on the top shelf, it slipped—heading straight for the floor—but out of nowhere, Gloria swooped in like a superhero with one of those long poles and caught it mid-air! It was seriously impressive.

Not only did she save the day, but she also helped me find the perfect pair of shoes with patience, kindness, and great style advice. Gloria is truly my hero—Skechers is lucky...