The Military Gift Store — Attraction in Town of Babylon

Dear The Military Gift Store,

I am writing to express my heartfelt appreciation for the outstanding flag display case that I recently received from your store. Your exceptional product, exceptional customer service, and unwavering support for our veterans have left me truly impressed and grateful.

After searching extensively online for a flag display case, I am thrilled to have found The Military Gift Store. Your selection of flag display cases, along with the great prices, stood out to me immediately. The ease of navigating your website and the comprehensive information provided made my shopping experience a breeze.

The level of customer service I received was beyond compare. Your team was prompt and professional in assisting me with my order, and I was pleasantly surprised by how quickly my flag display case arrived. Your commitment to on-time delivery is commendable and greatly appreciated.

Upon opening the package, I was amazed by the quality of the flag display case. The Americana-made flag case is a true masterpiece, showcasing superior workmanship and attention to detail. The fact that it was handcrafted by a veteran adds a special significance to it, and I am honored to have such a meaningful piece in my possession.

Not only does the flag display case fit my flag perfectly, but it also exceeds my expectations in terms of durability and aesthetics. It is a beautiful piece that I am proud to display in my home, showcasing my reverence and respect for our nation's flag.

I am immensely grateful for the exceptional product and service that The Military Gift Store has provided me. Your unwavering support for our veterans and your commitment to upholding the highest standards is truly inspiring. Please extend my deepest thanks to the veteran who handcrafted the flag display case, and let them know that their work is highly appreciated.

Once again, I would like to express my sincere appreciation for the outstanding flag display case you have provided me. I am grateful for the opportunity to do business with The Military Gift Store and will highly recommend your products and services to others.

Thank you again for your exceptional work and...

I purchased two of these products - one for me and one for my sister. Each product was the same (i.e., BURIAL/FUNERAL FLAG DISPLAY CASE FRAME, MILITARY SHADOW BOX WITH PEDESTAL STAND - CHERRY) with small exceptions (i.e., different names, dates of passing and Army vs Navy seals). Good news is that the quality of the product is exceptional. But the customer service from The Military Gift Store is terrible and this product requires do-it-yourself assembly. The flag case and pedestal arrived in two separate cases by UPS (as mentioned in the description above) but was missing the Military Service Medallion and engraving plate. Phone calls to the The Military Gift Store were answered by an answering service who said they would leave a message for the company to contact me. They never did. I also clicked on the "Chat With Us" button on the website. No one ever responded. Days later the Military Service Medallion appeared via US Mail. Several days later the engraving plate arrived, again by US Mail. I had to affix the engraving plate on the pedestal, making sure it was aligned in the center. This entire sequence happened twice - once for me and once for my sister. Bottom line: (1) the quality of the product is exceptional (2) customer service at The Military Gift Store is completely lacking and they will NEVER get in touch with you (3) all three products arrived from different return addresses, so The Military Gift Store is likely just reselling products they already purchase from three other vendors and (4) you will be required to assemble the product yourself to a completed state. Given the very high cost for this product, my advice is to stay away from The Military Gift Store and take your...

In October of 2022 my fiance's father passed away who had served in the 101st Airborne. He was extremely proud of his time in the service. As she had received his flag it became important to find a way to protect it and display it appropriately, The process to order the case was straight forward and easy to make a selection. The order was placed in mid November to be given as a gift in early December.

Around December 11th I reached out to the phone number listed on the invoice I had received and left a message for a call back as I had not yet received the product ordered. I must admit some frustration in the fact that I had not received a call back later that day or the next. On December 14th I called for a second time. This time I took the precaution of sending an email as well as there was also an email listed on the invoice. In less than an hour I received an email back from Dave Elgavisch saying "I will make sure personally to send a replacement so you will have it all by early next week." True to his word the first of two packages arrive on Dec. 19th and the second the following day. Just in time for Christmas.

Dave has been awesome to work with and my inspection of the product leave me impressed with this group, the product , and most importantly Dave's personalized service after the...