Bob’s Discount Furniture and Mattress Store — Attraction in Town of Colonie

To begin, our furniture still not 100%. We are still having issues with a door and some of the drawers. We spent thousands of dollars here on a bedroom set, Bobopedic mattress with a bed set. The bed was put together initially without washers and lock washers. This means that it's going to fall apart with movement over time. So in the 1st call back they came and fixed the bed. They were also supposed to bring us to new tall gentleman's closets that we purchased that were scratched and the wood work in the doors were pinching. You could see where they tried to repair the scratches and damages to the gentleman's closets and even handles were falling off in my hand breaking in half. When they came for the 2nd call back they only brought one chest and that was damaged so we sent that back to the manufacturer. The 3rd time they came out they finally had to gentlemans closets that minor scratching and one of the doors is still not sliding properly and couple the doors are still a little bit sticky. The movers that brought out the materials are more than fine on the 2nd the 3rd deliveries. The initial delivers, didn't even speak English. When I explained to them that they needed to level the bed so that it wouldn't fluctuate throughout the bed they just stared at me like I was the idiot. So then I had to take the bed apart, level it, and put it together again. I tried calling their 800 numbers for help on this and the weight is astronomical more than an hour. In the midst of the weight I tried contacting my salesmen, and he only referred me to the 800 number was not helpful what so ever. I've message them that through the website, and have yet to hear anything back from the company. I even tried using their chat feature and they said there was nothing they could help me with that I needed to call the 800 number. This is one of the worst places I've ever purchased furniture from, and after spending my hard earned money without any follow up from the company is appalling. Be very wary the an inexpensive price does come at a cost and it's your furniture that pays the price. Not happy with service and purchase. . Filled out the information given below from the Bob's discount furniture (owner), and am awaiting a response. . Update: was contacted by a Bob's rep, and a independant rep came to view the furniture. It is damaged and unrepairable. Now I am on my 4th call out for replacement pieces, plus the independent rep. That is 5 weekends waiting on a 4 hour possible window for them to arrive. Contacted the rep, who said they would help out and make sure we had everything we needed and to our satisfaction, he will not return any of our phone calls. This business has to worst customer 'service' I have experienced with any company I have ever had to deal with. . Latest update from today... my fifth attempt to deliver and intact piece, yep, it was damaged. The gentleman's closet had a 4" gouge out of the back of it. I didnt let the movers finish unpacking it. Told them to take it away. I am done. Will be contacting this company (again) and giving them a huge piece of my mind. . Update: Waiting for my 7th attempt to deliver an undamaged gentleman's chest. We have also had an independent inspector determine that our furniture is in fact damaged. This is my final last ditch effort in having this company to finally deliver goods in tact. If these piece and not 100% to satisfaction, we will probably have to return it all and seek our furniture...

I purchased my furniture September 13th with cash and all of the furniture was in stock to be delivered a week later. The closing on our house got extended another week and Bobs suddenly didn’t have any of my furniture in stock when I paid for it in full 5 days prior. It took 3 weeks and 4 separate deliveries just to get everything from the September 13th purchase date. When my furniture did arrive, the corner piece of my couch was damaged so we had to schedule another delivery to get that exchanged. Then I called about my sectional cushion being defunked from the original delivery and asked for a replacement in which they said they wanted to send a repair tech. The tech said he doesn’t know why he was sent when the cushion obviously needs to be replaced. I had also FaceTimed someone from Bobs who agreed the cushion just needed to be replaced from the beginning. After the tech came and agreed it needed to be replaced, they said that the new cushion would arrive within 3 to 5 business days later. I had to call 12 days later, when it hadn’t arrived, only to find out the cushion was not in stock until March 13th 2024… 5 months now from my original date. I would never have found any of this out unless I had called. They then offered me a full replacement of my chaise to get the cushion to me as quick as possible.. which you guessed it was another week out. When they got here, they didn’t come during their window. It was a weekday and as everyone works, I wasn’t able to drop everything I was doing to come at that moment. They expect you to spend the vacation time for them to come midday. I’m now 2 1/2 months in my new house have had countless Bob’s deliveries and still don’t have all my furniture in good condition sitting in my house. I even paid for extra protection on my couch. Customer service gives us the runaround Everytime I call. In 2 days I’m hosting a party with 40 people and will not have a proper cushion for my couch. Exaclty what I was trying to avoid. Absolute worst furniture company EVER. I wish I could give them a negative star rating. Now I regret not paying double the price to just go with Raymour and Flanigan. Absolutely ridiculous to spend $5000 on furniture and have all of these issues. I’m beyond disappointed and truly don’t have words for the run around we have gotten. I would NEVER recommend nor purchase from them...

Great experience from sale to delivery. I am very surprised by the level of service that a “discount” furniture store offered. When we walked into Bob’s, we were greeted, but not badgered or followed around. That’s definitely a plus. I’m terrible with names so I forgot the employee’s name who helped us. He was an younger African American gentleman. He was great! He didn’t pressure us and answered all the questions that we had. Also had a sense of humor to him, which was very refreshing! Very down to earth guy. The sofa that we ordered was supposed to take about 8 weeks to be delivered. However, it ended up coming in about 3 weeks! The men who delivered our sofa were professional and very nice, down to earth guys. We could tell that they actually cared about delivering the sofa to us in perfect condition. Bobs also sent us a link the day before delivery, giving us an approximate time frame to expect the delivery. That was very cool. Also, Juan; one of the delivery men, called us to let us know when they were about 10 minutes away. Which was great because it gave us time to put the dogs in another room. We absolutely love our new sofa. I like mid century modern style furniture, and I’ve visited all the furniture stores in my area and they had nothing like that. Then I saw the Bettie sofa on their website and I was in love. They even had it in teal, which is what we were looking for. Prior to checking out Bobs, we had our heart set on a teal MCM sofa from Wayfair. The only reason we didn’t get it was because it wasn’t in stock. When I saw that Bobs had one that was very similar to it, for half the price, we were sold! I will definitely recommend Bob’s to my friends. The only suggestion that I have is that it would be nice is Bob’s offered furniture removal. Even for an extra charge. Some people are elderly or have back backs (us), so it’s difficult to remove the old furniture. Hopefully Bob’s might consider offering this in the future. Thanks for everything!...